Docks

recently bought new dell xps pc , wanted connect microsoft arcsoft bluetooth mouse.  worked while , no longer connect.  have tried new batteries, attempting uninstall , reinstall device no avail.  even turned off setting allowing bluetooth turn off device power management.  need remote mouse because difficult use pc regular mousepad on (it sensitive , keeps moving curser around. any ideas besides mouse cord? hi, in order verify causes bluetooth mouse not connect computer, request more information: have made recent changes computer prior issue? have tried connecting bluetooth mouse other devices? have tried connecting different bluetooth mouse computer? regards. Windows / Windows 10 / Devices & drivers / PC

i have windows 10 laptop, few weeks ago, screen started having these horizontal lines across it, wherever appear screen freezes. starts bottom , have close laptop open again. today let , lines gone time being. might happen again next  time turn laptop on. please me figure out problem, im not technical stuff please specific.  thank you hi hoang, in cases, colored horizontal lines on screen indication of hardware failure, particularly video , graphics card or screen itself. chances of being software related may rare, we'd ask few things better assess , isolate situation , give appropriate advice: laptop model how old laptop/ how long have been using it? did make significant changes in system before happened? (e.g. installing software, changing settings, etc.) do colored lines appear on screen when first turn on  (bios or boot startup) or appear when you're logged in? do encounter specific ...

i have issue, in games mouse freeze/lag after while, , happens @ random times. games i've had happen in dying light , in destiny 2 beta. i've had happen in osu suspect that's pen , tablet, , don't see happen anymore in osu. issue started happening 3 or 4 weeks ago out of no , don't know how fix it. decided try mouse see if specific mouse , happened on other mouse. uninstalled mouse driver , reinstalled , issue still happens.  i have amd a10-6800k, nvidia geforce gtx 1050 ti , 12gb ddr3 ram. mouse redragon m801. thank can me fix issue! hi, the issue experiencing regarding mouse may due third party program causing conflict on device. isolate concern, recommend perform clean boot. determine if issue caused program running on background. this, click on link , follow steps provided. link includes steps on how perform clean boot process, how isolate if caused program , steps on how return nor...

i have dell laptop windows , morning when turned on ,a pink line size of thread appeared , wont go away. how fix problem :) ??? ***post moved moderator appropriate forum category.*** (1a) "system model" in msinfo32 (ask cortana) on system summary page? (1b) open components , & click problem devices - show up? (2) version & os build @ " start, settings, system, about "? (3) pink line in same place? (4) can covered opening app on it? (5a) @ " start, settings, system, display ", set "recommended"? (5b) also, click custom scaling button, & ensure none set. Windows / Windows 10 / Devices & drivers / PC

my 4650 officejet printed in color , not. diagnostics page prints , copies in color. how , can change in 1 pc thati can print in color ? Windows / Windows 10 / Devices & drivers / PC

just purchased msft office home , business 21061 w new pc , cant find driver hp laserjet 1300 printer. have installation disc os wont recognize . doing typical installation & shows default driver pcl 6, not shared ( didnt put in location box )  and doesnt work. message pops up," hp laserjet 1150/1300 setup program has encountered severe error , exit. restart computer , run setup again".  i have done several times same nessage , same result.  thank you,  mike crowley ***post moved moderator appropriate forum category.*** ***subject edited clarity moderator.*** michael try here hp laserjet 1300 printer series - software , drivers   i suggest download hp pcs - using hp support assistant (windows 10, 8, 7)   Windows / Windows 10 / Devices & drivers ...

i have monitor connected onboard hdmi wife can use touch screen. worked fine until installed gpu hdcp 2.2 tv. when boot after installing gpu computer no longer sees monitor on onboard hdmi, tv on gpu hdmi. have been on display settings - tv shows up. swapped hdmi cables monitor on gpu, tv connected onboard hdmi. same result on boot-up, gpu seen. for gpu removed. did not install drivers gpu cd. how can force recognize both gpu , onboard hdmi connections have video device? Windows / Windows 10 / Devices & drivers / PC

is canon wireless printer compatible windows 10 ***post moved moderator appropriate forum category.*** as long there windows 8, windows 7 or windows 10 driver, should be. what make , model of printer? see how setup printer in windows 10:  how install , configure printer in windows 10 adding printer should easy opening start > settings > bluetooth , devices > click add printer it should detect printer, download appropriate drivers , configure printer. Windows / Windows 10 / Devices & drivers / PC

opening screen doesn't recognize face. screen says "your pin required turn on windows hello." don't know pin or password. can't open computer no way settings.  must way in. hello, looks encountering challenges signing in surface pro 4 device. have here troubleshooting questions may further this: are using microsoft account or local user account sign in pc? have tried booting in safe mode? we recommend refer these following support articles with: when can't sign in microsoft account start pc in safe mode in windows 10 we eager on getting resolved you; wait feedback. Windows / Windows 10 / Windows Hello, lock screen & sign-in

hello i using windows 10. windows hello start recognition process.  after camera views face, hello stops , ihave sign in pin or password.  have taken new face shot using improve recognition button.  same problem every time.  updated driver no luck. any appreciated. thanks make , model of computer? press windows key + x click device manager expand cameras right click camera, click uninstall note: if don't see camera under imaging devices. exit device manager restart. windows 10 should redetect reinstall it. check if camera working again. if have third party antivirus utility installed, please remove it. check manufacturers website updated driver. Windows / Windows 10 / Windows Hello, lock screen & sign-in

i have surface pro 4 , says windows hello not available on device. have been using face signing option since bought device today says camera cannot turn on when signing in. i've tried updating device , hasn't worked.  please :) hi salma, there lot of probable reasons windows hello act way. altered configuration may have cause issue. may caused conflicting programs running in system. we have thread created barb bowman has helped lot of users fixed issue. please check   windows hello not available , and follow troubleshooting steps provided above mentioned author. please don't hesitate post if need further assistance. Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC

   bought hp stream notebook windows 10. while trying play games escapegames24.com of games not load.  in advance web browser using? if edge, try alternative web browsers such firefox, chrome or internet explorer. Windows / Windows 10 / Network & internet

i have dell inspiron laptop windows 10 64-bit version installed. for past few months, wifi tab in laptop disappears , again reappears when restart laptop. past few days, wifi tab has disappeared , restarting system doesn't rectify it. i tried solutions listed on internet nothing helped. please annoying problem , couldn't connect internet @ all. thank you! hi sufian, in cases, wifi tab may missing due incorrect , outdated network device drivers. let's analyze information bottom of concern. please answer following questions: do remember making software or hardware related changes device , router before issue happened? were able connect other devices aside laptop? are getting sort of error messages? if so, can tell these errors? to make sure haven't missed on anything, can specify troubleshooting steps have tried resolve issue? while wait response, encourage follow step-by-step trou...

i have problem "paste" in forum 1 here - can't paste code vba modules in ms-office 365 home here (and other fora !) the "copy-part" of operation ok - because can paste word - "clip" don't want pasted replyes in different user forums - including ! i have searched internet solutons - ohhh, god, people have had problems years - non of "solutions" worked in case ! what wrong ? has me using edge browser ? ... other same problem ? edit: yeah, can paste here using firefox ... on edge edge !!!!!!!!!!! Windows / Windows 10 / Network & internet

i enjoy gaming on windows 10 laptop, games play work fine every , ping increase 75 1000-2000+ can irritating. unaware of how fix problem, have gotten different routers, modems, lag spikes still overly common. know how fix or computer? moved from: windows / gaming on windows 10 hi levi, there many reasons why you're experiencing high ping when playing games. possible internet may slowing down or having issues, downloading in background, or internet experiencing difficulties connecting servers of games. need clarify information first better assist on network concern. kindly answer following: when did high ping issue start? were there changes made on computer before encountering issue? do experience slow internet connection when browse web? does issue occur on of games require internet connection? are getting high ping issue when playing same games using device? in meantime, recommend running netwo...

i've been using ethernet on laptop stable connectivity purposes doesn't mean wouldn't use use wifi in case ethernet has issue. why if i've set wifi connection automatically connect in, never auto connect unless manually it. latest update: auto connect feature disable when ethernet plugged in, have share feedback on feedback hub: https://aka.ms/d3efaj hi sramm, the issue you’ve encountered regarding automatic connection of wi-fi on windows 10 pc may caused configuration or device driver not yet updated. sort out concern, we’d know following information: what troubleshooting steps have done far? which version of windows using? if there's error message, can provide screenshot? note: may check version of windows using clicking start , type winver , press enter . on other hand, suggest manage group policy settings check if issue not related it. this, may follow steps below: ...

have 3 computers on win 10 , 3 indicate there homegroup "available join" none of them have password inter.  troubleshooting on of them show no problem.  computers connected ethernet cable , can internet.  show on network have problems sharing files 1 of 3 computers. remove homegroup. setup new one. Windows / Windows 10 / Network & internet / PC

i know if it's possible define laptop keyboard in 1 language , on-screen keyboard in different language. moved from: windows / windows 10 / ease of access hi regina, we understand want use different languages on laptop keyboard , on-screen keyboard. however, feature not yet available in windows 10.  instead, suggest add , switch input , display language preferences on computer workaround. having said that, recommend post feedback , suggestion through feedback hub app. our engineers , developers looking further concern once posted feedback. in order submit new feedback, please follow these steps: search feedback hub in cortana search, launch app. navigate feedback in left menu, click on + add new feedback. select problem, , share details think relevant, , choose appropriate category , subcategory. important: if possible, reproduce problem(s) after clicking on begin monitoring (or start capture) ...

have windows 10 laptop , home , end keys integrated arrow keys , cant figure out how use keys , not arrow keys. thought maybe fn lock toggle didn't. please help! hello nikki, the device issue you're experiencing windows 10 laptop might due device misconfiguration. being said, we'll need more information address concern. please answer following questions: what make , model of windows 10 laptop? when did issue start? did notice system setting changes prior issue? are getting error messages? have installed latest updates windows 10? what current version , os build of windows 10 laptop? to verify the  version  and  os build  of windows 10 pc, click the  start  button, type  about pc , , press  enter . Windows / Windows 10 / Windows settings

after upgrading fall creator update, i got several issues. 1. troubleshooter not working (window troubleshooter,network troubleshooter , all) 2. powershell (admin) & powershell not working. 3. unable install mcafee endpoint security /mcafee virusscan. recommend perform repair upgrade: http://answers.microsoft.com/en-us/insider/wiki... Windows / Windows 10 / Windows settings

when press fn key makes sound  and cannot take screen shoot when press win+prtsc and arrow , left arrow  cannot change brightness using fn + arrows Windows / Windows 10 / Windows settings

after fall creator update, windows keeps adding us-intl keyboard layout automatically everytime laptop starts, don't want. default language en_gb. the problem seems disappear when log off account , sign in again, layout no longer appears. if restart laptop, problem doesn't appear either. however, when turned off laptop , open again, issue occurs. i have tried uninstalled keyboard driver, , works on first restart, yet when laptop shut down, , starts again, problem comes. my laptop lenovo y520 runs windows 10 64-bit , got fall creator update. the laptop built-in keyboard layout thai , en_us-intl, have external keyboard has uk layout. problem didn't happen before fall update. screenshot:  https://imgur.com/a/cipi3 solved: solution 1. go 'control panel\clock, language , region\language\advanced settings' (you can copy , paste in address bar of explorer) 2. click on 'app...

i'm getting error while verifying identity on windows. hello . i'm greg, 8 year microsoft windows mvp, here you. in windows 10 depends on quality of install, reason enthusiasts won't ever run inferior upgrade or factory install. 1) please work through checklist make sure install set correctly, optimized best performance, , needed repairs done: http://answers.microsoft.com/en-us/windows/wiki... 2) if steps cannot performed try whichever method works enter safe mode networking @ http://www.pcworld.com/article/2984712/windows/... may work better perform steps, or advanced startup options listed @ https://www.tenforums.com/tutorials/2294-advanc... use command prompt @ boot run repair commands in checklist. if you’ll report go, may have other steps indicated. complete them all. 3) if nothing else works can reinstall windows while keeping files, programs , settings running repair upgrade. install media creation...

after restarting home pc after getting restart alert update, message states: "you must adjust local security cryptography allow application connect internet. please follow steps clicking link below. error: unable generate temporary class (result=1). error cs0009... learn how turn off fips compliance checking." open link tells me go control panel, admin tools, security settings. windows 10, these instructions not work. please thank update. the issue facing more complex typically answered in microsoft community. suggest posting question/s in   technet forums , have support professionals well-equipped knowledge on such issues. if have software-related concerns , need assistance in future, don't hesitate let know.   Windows / Windows 10 / Windows settings / ...

hey there, last week laptop started going lock screen every time use 2 fingers drag downwards.  normal motion scroll screen , down, annoying problem! reset touchpad settings , problem did not go away. using windows 10 pro, , forget exact model of laptop, tablet/laptop , 6 months old. how can change this? [moved from: windows / windows 10 / windows hello, lock screen & sign-in / pc] hello cate, hope community can provide ideas can meet concern. windows update keep updated , notify when update available. here's article more information: windows update: faq also, in case want check improvements , fixes kb updates, here's support article perusal: windows 10 update history furthermore, regard driver updates, you'd find these articles helpful: update drivers in windows 10 how to: install , update hardware drivers in windows 10 in line concern, may download la...

hi ya folks hope good. my question when when searching files in downloads or documents listed alphabetically after few seconds reverts listing , have scroll again, can auto revert beginning turned off keep showing files searching? many in advance ant assistance in matter hagar hi, we know how files being sorted in downloads folder. right click anywhere in downloads folder hover mouse on sort by see how files listed. it should on ascending arrange files alphabetically. looking forward reply. Windows / Windows 10 / Windows settings / PC

i turned off computer last night , when attempted turn on today, screen lit there no image or proper start up. i restarted couple of times (holding down power button) , removed battery still not working. i left while , message came saying "automatic repair couldnt repair pc" - selected advanced options , "continue windows 10" screen went blank again any ideas on whats happening/ how fix it? (please dont suggest factory reset) hi, there factors need consider regarding issue windows 10 corrupted windows component or hardware failure. resolve issue, suggest perform repair, upgrade using windows 10 iso file. give option keep files while replacing corrupted components of windows 10. can follow steps provided by  andre da costa on forum article . update result can further assist you. Windows / Windows 10 ...

hello, computer has been stuttering whenever play type of media on computer (videos, audio, etc.) started after got new windows update computer. wondering if there should try before reloading backup of computer before update. make , model of computer? suggest need update chipset drivers , bios. recommend update critical ones: bios, chipset, display driver, network adapters. Windows / Windows 10 / Performance & system failures

hi im having huge cpu usage intelaudioservice  ideas? checked viruses clean , no update anything  hello, we can eliminate system cause of issue intelaudioservice. upon checking, have found related thread has same issue yours. refer link , follow steps provided 1 of our mvps, andre da costa found helpful several community members. update on how goes. Windows / Windows 10 / Performance & system failures

i generate a power efficiency diagnostics report , need interpret report power efficiency diagnostics report computer name laptop-t4thchd9 scan time 2017-12-21t13:08:58z scan duration 60 seconds system manufacturer lenovo system product name 80q0 bios date 09/19/2016 bios version cdcn53ww os build 14393 platform role platformrolemobile plugged in false process count 118 thread count 1901 report guid {a090d36b-83f6-42cd-8b53-608b6835a8fe} analysis results errors power policy:display timeout disabled (plugged in) the display not configured turn off after period of inactivity. power policy:sleep timeout disabled (plugged in) the computer not configured automatically sleep after period of inactivity. usb suspend:usb device not entering selective suspend this device did not enter usb selective suspend state. pro...

hi  my pc goes in bluescreen , stopcode ?? have reinstalled windows 10, same bluesceen  can me sustainable solution, please? Windows / Windows 10 / Performance & system failures

updated laptop latest update didnt , decided reset old build. the mouse works when click on on task bar isnt working ans neither start icon. dont understand has happened please help. hi ayesha. i'm greg, volunteer installation specialist , 8 year windows mvp, here you. run start menu troubleshooter, if necessary safe mode networking: http://www.thewindowsclub.com/windows-10-start-... https://www.digitalcitizen.life/4-ways-boot-saf... if isn't enough can go on checklist make sure install set correctly, optimized best performance, , needed repairs done: http://answers.microsoft.com/en-us/windows/wiki... had problems version 1709 , had roll back. had problems rollback. worked me doing clean install bootable media version 1709 runs fine. vastly better install upgrade or factory install enthusiasts never run in first place. on link see if it's might want try: http://answers.microsoft.com/en-us/...

computer works fine , goes sleep fine, on attempted restart, laptop fires up, beeps, screen stays black. results in thing can hold power button restart, in computer turns on fine. has happened every single day past few weeks, not sure has caused it. such waste of time have every single morning.  ive tried of suggested fixes none seem work. cannot update or roll of graphic drivers. please help. i have asus x555uj, intel hd graphics 520 , nvidia geforce 920m bought brand new approx march 2016 local pc shop, have had no other troubles it. windows 10 pre-installed. has had mcafee, not removal tool. windows version 1703 (os build 15063.726) have tried following: fiddling sleep time settings, , disabling hibernation. disabling imei driver have attempted update drivers no luck. cannot roll either. ***post moved moderator appropriate forum category.*** moved from: windows / windows 10 / power on or off device ...

computer crashes every morning when turn on. computer crashes 6-7 times day. these of blue screens got memory_management x2, kmode exception not handled x2, , bad_pool_caller on same day. after didn't error messages computer crashed. next day same thing happened when turned computer on. froze multiple times right when logged in , once before logged in. few days later 2-3 didn't crash of sudden got blue screen 1 attempted execute of noexecute_memory failed:clipsp.sys, couldn't find system32 file restarted computer , ok, , got system_service_exception. noticed few more things computer crash when opened google. did chkdsk , memory diagnostic , found nothing wrong. reinstalled windows 10 few days started crashing again. didn't install of programs back. downloaded bluescreenviewer there 1 error on there because of time when computer goes blue screen crashes. this crash report ...

hello, here annoying bug having long time. both of ctrl buttons not working. have tried every other solution technique in similar threads. before, few worked o pening device manager , uninstalling driver one,  when restarted problem appeared again , broken since then! my computer lenovo ideapad 700 , don't ever tell me press alt + fn + ctrl. no idiot. and pls :(((((((((((( hi talha, the keyboard set of keys used input information computer. described on post, have done troubleshooting steps on how make keyboard keys working like, opening device manager , uninstalling driver 1 still, issue persists. assist concern, collate more information can supply appropriate resolution. kindly answer questions below: which version of windows 10 installed on laptop? did make changes on laptop prior issue? have tried connecting usb keyboard check if issue persists? let know can further. ...

please excuse inevitable profanities in post, 1 pissed off cowboy right now. i swear **** happens every time windows 10 update shoved down throat. don't want **** updates begin with, don't need them, don't want them, useless me , **** needs stop. anyway. every goddamn time update forced on me, itself, try keep putting them off, keep happening against will, computer , tells me updated, on computer, , there no sound. when click on sound icon has red x on it, opens troubleshooter. every. ****. time. there is. update. have find way drivers , working again, have ever been able input on of computer work again. headphone jack @ front of computer has been rendered these ridiculous useless updates , can't figure out how fix beyond infuriating schooling online , there lots of videos need watch. shouldn't have manually fix problems caused update forced on me "fix" things. nothing cause problems. this next part personal message ...

hello all! so upgraded dell latitude d820 windows 10, lost display divers, windows changed adapter type microsoft basic display adapter, tried install drivers dell site again won't run on windows 10, there drivers available xp, , screen resolution options poor.. any ? :/ hello talia, one of possible reasons why getting error message driver you're trying install not compatible version of windows you're running. concern, recommend install drivers through windows update. check steps below: installing drivers through windows update windows update premier starting point resolve common driver issues might experience after installing windows 10. simply launch start > settings > update , recovery , click check updates or press windows key + r type: ms-settings:windowsupdate hit enter click check updates (make sure have active internet connection). note windows update detect...

external speakers low.  all settings maxxed out.  headphone volume fine,  please help.  asap. moved from: windows / windows 10 / windows settings / pc hello alfred, for better assist you, we'd know following: confirm build installed on device. check, follow steps below: press windows key + r , type in winver . click ok . were there recent changes made prior issue? what make , model of device? meanwhile, recommend performing suggested workarounds in article to resolve sound issues on windows 10. we forward response. regards. Windows / Windows 10 / Devices & drivers / PC

i need print 2 documents govt website pays my/my partner's seniors pension. end in 'downloads' file, time cannot find them print them out. there way can put them in printer's queue instead? or, doing wrong? tried usual method twice, somewhere, there 2 copies of each document waiting print! downloads list shows last requested document first, in date order....they not there, sigh.....i sight challenged (cataracts) please take account solution, if there one! many in advance..... i using win 10 on desktop computer. sylvia hi sylvia, if know name of file(s) (as downloaded) can open file explorer (aka windows explorer), select local disk c:, in search bar type name of file (and hit enter if need be). take time file explorer search complete contents of drive , hit results appear found and highlighted in yellow. note file paths see were downloaded to. conversely, can download files once again time cho...

install of bios update xps_9350_1.0.0.exe fails , on reboot message: bios update blocked due unsupported downgrade. don't know have read may symptom of bad motherboard. how fix or need take laptop (warranty till feb 2018) best buy? "bios update blocked due unsupported downgrade" this part looks attempting upgrade older bios version. check numbers , letters of bios version trying install higher have now Windows / Windows 10 / Devices & drivers / PC

wireless mouse works fine touchpad has stopped working, have turned off on typing surface touchpad settings appear normal. hello, try updating touchpad drivers. in case if you've updated touchpad driver, try roll driver , see if helps: https://www.kapilarya.com/how-to-restore-roll-back-driver-to-previous-version-windows-10 regards. Windows / Windows 10 / Devices & drivers / PC

received notification new windows 10 update 2-3 weeks ago.  i accepted udpate , informed may take longer normal run update.  update installed, either shutdown or locked computer.  the next time went sign in said password incorrect.  i tried restarting, no go.  there non-admin user account no password.  i can log that.  actually, after restart or powering on computer automatically logs other user account(most of time now).  i have tried every method find , read 30 similar questions asked here.  tried open hidden admin account doesn't work(can't admin command prompt), tried reinstall windows , go restart point need admin password both.  i have checked me keyboard, working correctly.  within last month have installed new logitech mouse using same model previously.  the update , mouse things have changed recently.  oddly, when backed files on external hard drive (preparing worst) computer asked ad...

i did update on hp envoy last week , shut unit down.  went open yesterday , can't unit because of password issues.  i have reset password 3 different times , still can not unit.  i have entered microsoft thru older laptop , none of devices shown.  how unit?  please help! Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC

is account necessary , dif , when sign in using it? moved from: windows / windows 10 / security & privacy / pc hi robert, updatususer account automatically created nvidia. if have optimus-enabled notebook, nvidia update installed automatically. if wish delete user, please follow steps below: press windows key +x , select command prompt (admin) . copy , paste net user /delete updatususer , hit enter . copy , paste sc delete nvupdatusservice , hit enter . note : these commands remove both user , services. appreciate update how went. Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC

adobe flash player   is  shown  enabled        not  work in    1709 version   of windows 10     happened   edge browser now  wont let me  access any  flash content  of       oct 19 2017    think microsoft   considers     developing  an  alternative   adobe flash  as i  learnt    flash player    gone soon  how    animated                       content play on internet  ? please see: https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html flash outdated technology , expected knock out internet 2020... Windows / Windows 10 / Network & intern...