sign in to Windows 10 on Microsoft Surface Pro 4 - Microsoft Community

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opening screen doesn't recognize face. screen says "your pin required turn on windows hello." don't know pin or password. can't open computer no way settings.  must way in.

hello,

looks encountering challenges signing in surface pro 4 device. have here troubleshooting questions may further this:

  • are using microsoft account or local user account sign in pc?
  • have tried booting in safe mode?

we recommend refer these following support articles with:

we eager on getting resolved you; wait feedback.



Windows / Windows 10 / Windows Hello, lock screen & sign-in



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