Sign in issue - Microsoft Community

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i'm having problem signing in account. keep getting message says "we can't sign account" asks me sign out. after follow instructions,  prompt keeps popping up.

has had problem? contacted support can't help @ hour.

** moved from: msn / accounts, login, , signup / account settings / other **

hello sonia,

there lot of possible causes why having issue accessing account. may incorrect password, corrupted profile or missing system files. better assistance, we'd ask few questions below:

  • are trying access microsoft account on web or getting error message "we can't sign account" when accessing computer using microsoft account?
  • what troubleshooting steps have tried far?
  • did make changes on computer before experiencing issue?
  • which windows version running on computer?

we looking forward reply.



Windows / Windows 10 / Windows Hello, lock screen & sign-in



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