PC won't boot (windows 10) - Microsoft Community

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my pc updated windows8 windows10 couple of months ago.  won't start.  tried use restore point restore system, got messages "the restore point damaged" , "failed extract original copy", or "failed extract file ...".  should do? 

for information:  used command prompt , found there 2 windows folders, 1 "windows", "windows.old" .  please let me know if possible me try windows.old boot pc, and, if possible, how it.  if not possible, other ways boot computer?

thanks.

yong


[moved from: windows / windows 10 / windows update, recovery, & backup]

sorry delayed response. if resetting did not work, might operating system corrupted. can suggest clean install of windows. backup important files before doing it. refer forum article created greg carmack - windows mvp guided steps on how clean install of windows.

update outcome can provide further assistance.



Windows / Windows 10 / Performance & system failures



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