Windows Hello Set Up - Microsoft Community

split thread.

well not orginal poster have same issue.

if have not setup pin can start recording fingerprint , have setup pin after data entered dropped. no pin , no fignerprint setup persisted.

if setup pin first , start fingerprint setup stuck popup providing option cancel dialog...

i on lenovo p50 - win 10 enterprise 64 1703 build 15063 - drivers date - bios date

windows hello worked before after update (driver/policy/windows) or similar stuff cannot working again.

windows helloforbusiness event log shows following (no pin set scenario):

(i) windows hello business prerequisites check started.

(e) primary account primary refresh token prerequisite check failed.

(e) windows hello business prerequisites check failed. error: 0x1

(i) windows hello container creation started.

(i) windows hello validating device can satisfy applicable policies.
tpm supported: tpm 2.0 or software
hardware policy: hardware preferred
exclude tpm 1.2: false
tpm version: tpm 1.2
satisfactory tpm: true
tpm fips: false
tpm locked out: false
satisfactory key pregeneration pool: true
key storage provider: software
result: 0x0

(s) windows hello created software default decryption key in windows hello container.
key name: //9d...f

(s) windows hello created software cached logon key in windows hello container.
key name: //ca...9

(s) windows hello container creation completed successfully.
processing time:0 seconds

(s) windows hello deleted software default decryption key windows hello container.
key name: //9d..f

(s) windows hello deleted software cached logon key windows hello container.
key name: //ca..9

so seems prerequisite check fails key created , directly deleted afterwards - or wrong?

***post moved moderator appropriate forum category.***

hi,

the product in question need extensive support , post needs redirected our technet forums engage our experts , computer programmers share inputs regarding concern. this, click link , click ask question button create new thread.

feel free post should need further assistance.

Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC