Laptop blue screen problem ? - Microsoft Community

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i clicked open mp4 video file in windows media  player , started play crashed blue screen stating critical error process died , 

tried rebooting works - lets me log in loads desktop fine blue screens everytime same reason. 5 minutes later

been in safe mode ran troubleshooter cant find no problems

ive been in device manager , plug n play monitor has ! symbol on it

cant update driver because can in long enough in safe mode

any ideas ?

make , model of computer?
version of windows 10 installed?
happen other media players such vlc player?

have updated display driver?


Windows / Windows 10 / Performance & system failures



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