recovering the previous chat in microsoft with customer service - Microsoft Community

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hello, had problem pc. needed turned on main power bottom whenever in sleep status instead of turning on clicking key , asking sign in password. 1 of colleague helped me through remote trouble shooting , fixed thiat. missed chance save path troubleshouting since need same our other pc has problem. there way recover chat has been done couple of minutes ago?

hello arash,

when contact answer desk, there should option there send chat transcript email when close chat session. however, if did not tick option, can chat them , ask them email you.

you won't have go through troubleshooting steps again since last contact them saved database. have request them send transcript preferred email. if you're provided sr# (service request), can provide them can pull contact history faster.

you can reach answer desk through link.

should need else, please don't hesitate post reply.

regards,

anne



Windows / Windows 10 / Windows Hello, lock screen & sign-in



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