Keep getting blue screen on restart & shut down - Microsoft Community

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my computer hasn't been able turn off or restart couple of days. keeps blue screening whenever try turn off , keeps restarting afterward.

here's link dmp, msinfo , computer specs:

https://1drv.ms/u/s!aj-1jgw4zzvliudckaqxizfbdtg8

let me know if can provide other info help.

moved from: windows / windows 10 / windows update, recovery, & backup / pc

hi franklin,

blue screen errors can caused both hardware , software problems. isolate blue screen error when turning off computer, kindly respond questions below:

  1. have made significant changes device prior issue (i.e. installed hardware or software)?
  2. what exact error code appears?

we forward response.



Windows / Windows 10 / Performance & system failures / PC



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