Black Screen and freezing - Microsoft Community

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hello microsoft community, 

    got new tower , moniter. when setting screen froze turned black. @ first thought part of setup when logged in froze again , kept on freezing , blacking out. have tried unplugging , redoing, updating, , regedit thing. couldnt @ menu thing because freezes. please me.

thank u

hi jason. i'm greg, volunteer installation specialist , 8 year windows mvp, here you.

can go on checklist make sure install set correctly, optimized best performance, , needed repairs done: http://answers.microsoft.com/en-us/windows/wiki...

remember factory or upgrade installs inferior installs enthusiasts won't run because they'd expect endless issues. consider doing clean install in link compiles best possible install stay way long stick tools , methods given: http://answers.microsoft.com/en-us/windows/wiki...

there automated refresh reinstalls windows while shedding corrupting factory bloatware, saves files, doesn't clear drive cleanest: https://www.howtogeek.com/265054/how-to-easily-...

if install proves not problem i'd contact pc maker support repaired or replaced because there 1 year warranty during need sure problems shaken out because must make or replace it.

might within store's return period full refund or replacement.

hope helps. feel free ask questions , let know how goes. keep working until it's resolved.


Windows / Windows 10 / Performance & system failures



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