Microphone not working- Windows 10 (64bit) - Microsoft Community

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product name: hp pavilion x360 14-ba016na
operating system: microsoft windows 10 (64-bit)

the built-in microphone of laptop not work. used work before, since couple of weeks people cannot hear me (i.e. on skype): there noise in background (like flushing water) , voice super low. have tried update driver, reinstall again, , other steps suggested manual still no change. tried soft reboot didn't work either. drivers seem fine, still doesn't work. suggestion?

hi eugenia,


appreciate sharing troubleshooting steps you've done resolve microphone issue you're experiencing.

when mentioned "soft reboot", mean tested built-in mic while laptop on safe mode?

have tried creating administrator account , see if same issue occur? let know if you're experiencing account-specific problem.

may perform clean boot make sure no application causing issue. clean boot helps eliminate software conflicts occur when running or installing program in windows 10.
note: please go through section: how reset computer start usual after troubleshooting clean boot of kb article boot computer in normal startup after fixing issue.

let know result.


regards.


Windows / Windows 10 / Devices & drivers / PC



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