I can't use Microsoft account to log into windows account. - Microsoft Community

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my computer windows 10 , have not used computer months , should able login microsoft account, fails on me every time.
have tried changing microsoft password few times , fails log me also.  can log computer guest.  mut need login account.   what can login computer without wiping data , reinstalling windows?

thank you,

ron owens

try restarting few times try again.

try disconnecting internet , try again.

if not work, reboot in safe mode try signing in.

@ sign in screen:
hold down shift key on keyboard while clicking power button on screen.
continue hold down shift key while clicking restart.
continue hold down shift key until advanced recovery options menu appears.
click troubleshoot
click advanced options
click startup settings
click restart
press (4) enable safe mode
wait while windows 10 starts in safe mode.
log in

if still unable log in, see following:
http://answers.microsoft.com/en-us/windows/wiki...

other things can try - enable built in administrator account:

hold down shift key on keyboard while clicking power button on screen.
continue hold down shift key while clicking restart.
continue hold down shift key until advanced recovery options menu appears.
click troubleshoot
click advanced options
click command prompt

@ command prompt, type:
net user administrator /active:yes

hit enter

close command prompt, restart, try signing administrator account.

try following see if helps:

@ sign in screen:

hold down shift key on keyboard while clicking power button on screen.
continue hold down shift key while clicking restart.
continue hold down shift key until advanced recovery options menu appears.
click troubleshoot
click advanced options
click command prompt

@ command prompt, type:
net user administrator /active:yes

hit enter

close command prompt, restart, try signing administrator account.

can try booting safe mode see if can log in:
hold down shift key on keyboard while clicking power button on screen.
continue hold down shift key while clicking restart.
continue hold down shift key until advanced recovery options menu appears.
click troubleshoot
click advanced options
click startup settings
click restart
press (4) enable safe mode
wait while windows 10 starts in safe mode.
log in


Windows / Windows 10 / Windows Hello, lock screen & sign-in



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