Computer-based random disconnect from internet - Microsoft Community

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my computer disconnects internet (not home wireless network) @ random times, though windows wireless settings status shows "connected internet".  all other computers , devices in house remain connected internet. have done recommended wireless adapter checks run , examined wlan report. sessions run various lengths of time, in each case disconnect appears preceded following event: eventid:4042; message: capability change on {the guid of wireless adapter} (0x47008000000000) family: v4. capability: none  changereason: capability reset).  what "capabilityreset" mean in conjunction wireless adapter (broadcom 802.11abgn wireless sdio adapter, current driver re-installed)? how can problem (frequent internet disconnects on computer) fixed other restarting computer each time (works, annoying!)? see many others on here similar issue, none of offered info (appreciated) , recommended "fixes" have worked. thank ideas on issue , how fix it.

hi,

one of possible cause of network connection issue if wireless adapter driver incompatible or outdated. determine appropriate solution, we'd ask additional information. please answer following:

  • have made recent changes settings or installed updates before issue started?
  • what build , version of windows 10 using?
  • aside re-installing driver , restarting device, other troubleshooting steps have tried far?

we hope hear soon.



Windows / Windows 10 / Network & internet



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