BSOD - Microsoft Community
my sons computer has started bsod shortly after windows 10 update. have removed updates, updated drivers running malewarebytes, have run adware, and hitman pro far malewarebytes picks pup.optional. conduit , a pup.optional.trovi. maleware quarantines them return due associated google chrome uses extensively school. macafee not pick either.
i'm pretty @ figuring these out i'm stumped. great. ready reinstall or use option reset pc option have never used.
below report crashed. if 1 needs more info i'll try , post it
john
system information (local)
computer name: desktop-gpolvne
windows version: windows 10 , 10.0, build: 16299
windows dir: c:\windows
hardware: 90ay000hus, lenovo, bantry crb
cpu: authenticamd amd fx(tm)-770k quad core processor amd586, level: 21
4 logical processors, active mask: 15
ram: 8533696512 bytes total
crash dump analysis
crash dump directory: c:\windows\minidump
crash dumps enabled on computer.
on tue 12/5/2017 8:54:39 computer crashed
crash dump file: c:\windows\minidump\120517-8513937-01.dmp
caused following module: ntoskrnl.exe (nt+0x1637d0)
bugcheck code: 0xef (0xffff800f89b625c0, 0x0, 0x0, 0x0)
error: critical_process_died
file path: c:\windows\system32\ntoskrnl.exe
product: microsoft® windows® operating system
company: microsoft corporation
description: nt kernel & system
bug check description: indicates critical system process died.
there possibility problem caused virus or other malware.
crash took place in windows kernel. possibly problem caused driver cannot identified @ time.
on tue 12/5/2017 8:54:39 computer crashed
crash dump file: c:\windows\memory.dmp
caused following module: ntdll.sys (ntdll!ntterminateprocess+0x14)
bugcheck code: 0xef (0xffff800f89b625c0, 0x0, 0x0, 0x0)
error: critical_process_died
bug check description: indicates critical system process died.
there possibility problem caused virus or other malware.
third party driver identified probable root cause of system error. suggested update following driver: ntdll.sys .
google query: ntdll.sys critical_process_died
on tue 12/5/2017 8:45:00 computer crashed
crash dump file: c:\windows\minidump\120517-113843-01.dmp
caused following module: ntoskrnl.exe (nt+0x1637d0)
bugcheck code: 0xef (0xffffd084d83675c0, 0x0, 0x0, 0x0)
error: critical_process_died
file path: c:\windows\system32\ntoskrnl.exe
product: microsoft® windows® operating system
company: microsoft corporation
description: nt kernel & system
bug check description: indicates critical system process died.
there possibility problem caused virus or other malware.
crash took place in windows kernel. possibly problem caused driver cannot identified @ time.
on tue 12/5/2017 8:21:07 computer crashed
crash dump file: c:\windows\minidump\120517-33562-01.dmp
caused following module: ntoskrnl.exe (nt+0x1637d0)
bugcheck code: 0xef (0xffffa50285b645c0, 0x0, 0x0, 0x0)
error: critical_process_died
file path: c:\windows\system32\ntoskrnl.exe
product: microsoft® windows® operating system
company: microsoft corporation
description: nt kernel & system
bug check description: indicates critical system process died.
there possibility problem caused virus or other malware.
crash took place in windows kernel. possibly problem caused driver cannot identified @ time.
on tue 12/5/2017 8:17:52 computer crashed
crash dump file: c:\windows\minidump\120517-34406-01.dmp
caused following module: ntoskrnl.exe (nt+0x1637d0)
bugcheck code: 0xef (0xffff9c8656dd05c0, 0x0, 0x0, 0x0)
error: critical_process_died
file path: c:\windows\system32\ntoskrnl.exe
product: microsoft® windows® operating system
company: microsoft corporation
description: nt kernel & system
bug check description: indicates critical system process died.
there possibility problem caused virus or other malware.
crash took place in windows kernel. possibly problem caused driver cannot identified @ time.
conclusion
17 crash dumps have been found , analyzed. 5 included in report. third party driver has been identified causing system crashes on computer. suggested check updates these drivers on company websites. click on links below search google updates these drivers:
ntdll.sys
if no updates these drivers available, try searching google on names of these drivers in combination errors have been reported these drivers. include brand , model name of computer in query. yields interesting results discussions on web users have been experiencing similar problems.
read topic general suggestions troubleshooting system crashes more information.
note it's not possible state certainty whether reported driver responsible crashing system or root cause in module. nonetheless it's suggested updates products these drivers belong , regularly visit windows update or enable automatic updates windows. in case piece of malfunctioning hardware causing trouble, search google on bug check errors model name , brand of computer may investigate further.
please share minidumps for better analysis of problem. instructions can found here:
Windows / Windows 10 / Performance & system failures
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