Windows Hello won't let me sign in - Microsoft Community

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hi, have problem , feel annoyed issue. i've updated windows 10 latest update (i believe creator's update) , feels good, honest. pc performance increased lot. problem windows hello no longer works. every time tried sign in fingerprint, windows won't allow me sign in normal. instead displays "windows couldn't sign in, credentials not verified". don't know if of credentials haven't been verified , i've been switching front , local account several times, see if fixes problem, , displays message: "your password changed on different device. must sign in device once new password, , can sign in pin , windows hello.". there way fix this?
 

hi, 

 

 

there lot of factors matter occur. isolate issue we, have questions you: 

 

  1. aside have mentioned, there other changes made before issue occurred? 

  2. have tried removing/disabling windows hello , reactivating again? 

  3. aside have mentioned, other troubleshooting steps have done far? 

 

we'll waiting response. 

 

regards.


Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC



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