Touch Screen Turning Black - Microsoft Community

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i have asus touch screen labtop bought in 2015, screen turns black second whenever try use touch screen , screen comes on when use touch pad instead. i've been trying figure out going on can't seem figure out. 

moved from: windows / windows 10 / windows settings / pc

hi nancy,


issue experiencing might due power plan settings set on device. resolve concern, can consider modifying laptop's power plan settings following steps below:

  1. on start menu, type power & sleep settings.
  2. under related settings, select additional power settings.

  3. under preferred plans, select change plan settings.

  4. under turn off display settings, select never drop-down list.
  5. choose the change advanced power settings option.
  6. expand display. under turn off display after, select never.

  7. click apply , hit ok.
  8. restart computer apply changes made.

let know how goes , we'll assist further if needed.



Windows / Windows 10 / Devices & drivers / PC



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