Unstable Bluetooth connection when using an Xbox One Controller on a - Microsoft Community

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bought xbox 1 controller on amazon , tried connect via bluetooth surface pro (2017), connection has been unstable. first of all, pairing controller surface difficult, because windows registers controller "unknown device" or "bluetooth peripheral device", , in state, controller not usable @ all. light on controller keeps blinking, indicating controller not connected. after pairing , unpairing couple of times did register "xbox 1 controller". however, after pairing properly, bluetooth connection extremely unstable. if hold controller in positions, in lap or in front of chest, every other button press registered. when hold controller high in air, reacts more reliably, still not 1 expect. of happens regardless of distance between surface , controller. tried using while sitting directly in front of surface while sitting several meters away. regardless of , how use it, can't controller reliably transmit button presses surface. i'm using other bluetooth devices surface pen, arc mouse , type cover, , don't have problems them staying connected or registering inputs.

tried requesting replacement amazon, denied request, saying needed confirmation microsoft service employee indeed defective controller. since microsoft employees frequent these forums, i'd kindly ask comment can forward reply amazon. thank you. 

hi,

we cannot imagine how frustrating situation be. as we'd help, have dedicated team handles these kind of concerns. may contact our store support referring article.

all best.



Windows / Windows 10 / Devices & drivers / PC



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