SIM PIN2 to unlock mobile broadband device - Microsoft Community

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my new laptop lenovo t470s (s/n pc0pxlx1) "sierra wireless em7455 qualcomm snapdragon x7 lte-a" wwan card. 

after working 6 weeks, unable internet connection using adapter.

windows 10 network diagnostics tells me need "enter sim pin2 unlock mobile broadband device". can find no way enter anything.

tech support @ both at&t , lenovo have never heard of sim pin2 , each blames other problem. have talked each several times , have been referred "advanced tech support." 

my internet provider at&t.

this community has referred "provider specific software" solved 1 participant's similar problem.

my provider, at&t, has given me 2 puk numbers. suspect puk2 may sim pin2, still have no way utilize information.

help!

[moved from: windows insider program / windows insider preview / install, upgrade, , activate / pc ]

hi jack,

based on information provided regarding network adapter, more appropriate contact lenovo again hardware issue , right department can best assist you.

if have other concerns, please don't hesitate post here.



Windows / Windows 10 / Network & internet



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