Windows Hello "Get Started" button is missing - Microsoft Community

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https://share.rtechsupport.org/files/xjib8ydokbpk_screenshot%2819%29.png

when first got laptop (windows 10 pro), windows hello face recognition worked out of box. however, few months(?) ago, ability sign in hello "disappeared", along pin option. going settings, found pin wasn't set at all. change , remove buttons replaced lone add button. funny thing was, pressing add caused checking you dialog appear, asking pin. entering old 1 caused box accept , disappear, nothing else happened. i've ignored on few months.

just now, did more research, , found taking ownership of , deleting c:\windows\serviceprofiles\localservice\appdata\local\microsoft\ngc fixed problems pin , hello. did so. i'm able set pin. windows recognizes much.

now problem re-activating windows hello. press set up, triggers dialog information , get started , cancel. pressing get started prompts pin, works. pin dialog disapears, along get started button, leaving me cancel button.

i've tried sfc \scannow , dism commands - nada.

what can try?

https://share.rtechsupport.org/files/oqllmc1freoa_hello.zip

this steps recorder file of attempt set windows hello.

hi,

it user account you're using corrupted or windows not date. can confirm if you're using insider build? if yes, version using , have downloaded through fast ring? have checked if have other pending updates windows? also, have tried creating new account , see if issue occurring in there? meanwhile, can refer link how to: create local account in windows 10 created andre da costa reference in creating new account isolate issue.

do tell results , if have other questions, don't hesitate post back.



Windows / Windows 10 / Windows Hello, lock screen & sign-in / PC



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