Camera not working for face recognition after the update - Microsoft Community

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i updated 2017 hp laptop latest version of windows 10 3 days , since facial recognition has not been working. camera not search face when start laptop. need type in password not start. 

the camera works fine in other softwares , has no problem @ all. after update have been facing issue. please kindly solve issue.

[moved from: windows / windows 10 / security & privacy]

hello faazil,

a device driver misconfiguration possible cause windows hello malfunction. know more concern. please answer following:

  • what exact model of hp laptop?
  • are getting error messages?
  • what troubleshooting steps have tried far?
  • what current os build of windows 10 pc?

to determine os build of windows 10 pc, click start button, , click settings > system > about.



Windows / Windows 10 / Windows Hello, lock screen & sign-in



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