HP 15 TS - Internal WiFi Adapter Keeps Shutting Off for No Known - Microsoft Community

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wifi adapter in laptop keeps shutting off no apparent reason. also, there times when plug laptop in charge , shuts off wifi adapter.

i'm greg, volunteer installation specialist , 8 year windows mvp, here you.

can go on these steps troubleshoot network connection issues in windows 10: https://support.microsoft.com/en-us/help/10741/...

have checked updates @ settings>update & security>windows update , expedited install of them needed patches or drivers, giving restarts , going check until no more offered?

have tried updating wireless adapter driver pc or display device's support downloads webpage? http://answers.microsoft.com/en-us/windows/wiki...

if no newer driver try uninstalling driver in device manager (reached right clicking start button) choosing wireless netowrk adapter, driver tab, uninstall. restart pc reinstall.

can roll driver in device manager on device's driver tab, or try installed drivers choose update driver, browse pc, let me pick. work backwards trying each driver until find one.

if caused windows updates can check installed @ settings>update & security>windows update under installed updates, uninstall them link there, , hide hide updates tool downloaded here: https://support.microsoft.com/en-us/kb/3073930

if fall creators update version 1709, can check @ settings>system>about, can roll @ settings>update & security>recovery, hide using same tool above until matures.

if don't yet have version 1709 i'd try manually installing see if solves problem, installing media creation tool upgrade now. stable way upgrade new version need anyway, , solves many problems: http://windows.microsoft.com/en-us/windows-10/m...

can try system restore point before problem began: http://home.bt.com/tech-gadgets/computing/how-t...

hope helps. feel free ask questions , let know how goes. keep working until it's resolved.


Windows / Windows 10 / Network & internet



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