Cannot login into windows 10 - Microsoft Community

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hello,

 i reconfigured new dell lap top change microsoft account after data theft. new install completed , loaded av , password safe, while later froze rebooted. after starting not allow login screen show. have done several reboot without success, used f12 button see options not sure proceed with. thing can see wrong time on screen. suggestions on how resolve problem please? andy.

hi wazzupuk,

start pc, dell logo disappears , windows attempts load (spinning dots), press , hold power button 5 - 10 seconds perform hard shut down

twice

on third start windows boot recovery environment , there can access system repair, safe mode, command prompt . . . etc.

go troubleshoot - advanced option - system restore
check see if have restore point can go

if not have restore point, go troubleshoot - advanced option - startup settings , click restart
upon restart, press 4 enter safe mode
once in safe mode, backup data if not have backup
open device manager , check make sure drivers date
reboot see if windows start

if above fails, go troubleshoot - advanced options - reset pc
choose keep files , apps, files or keep nothing
start reset


Windows / Windows 10 / Windows Hello, lock screen & sign-in



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