Windows Explorer chrashes - Microsoft Community
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have problem windows explorer, presume... started last week, noticed, everytime opened document (word, photo, video) of other windows shut down (crashed) had reopen them. when try right-click in computer, crashes when click on properties. googled little bit, , haven't found solution.
there 1 post on site user recomended go , errors in event viewer, thread stops @ point.
did that, here error log event viewer:
log name: application
source: application error
date: 3.11.2017. 8:45:16
event id: 1000
task category: (100)
level: error
keywords: classic
user: n/a
computer: desktop-nkl1gnm
description:
aplikacija koja je prouzročila pogrešku: explorer.exe, verzija: 10.0.16299.15, vremenska oznaka: 0x66e02565
modul koji je prouzročio pogrešku: windows.storage.dll, verzija: 10.0.16299.15, vremenska oznaka: 0x0e0c1f0d
kôd iznimke: 0xc000041d
pomak pogreške 0x00000000000d4202
id postupka: 0x276c
vrijeme pokretanja aplikacije koja je prouzročila pogrešku: 0x01d354775712acdc
put aplikacije koja je prouzročila pogrešku: c:\windows\explorer.exe
put modula koji je prouzročio pogrešku: c:\windows\system32\windows.storage.dll
id izvješća: c25541ca-1d72-4da4-8365-9defb438f915
puni naziv paketa koji je prouzročio pogrešku:
relativni id aplikacije paketa koji je prouzročio pogrešku:
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="application error" />
<eventid qualifiers="0">1000</eventid>
<level>2</level>
<task>100</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2017-11-03t07:45:16.194244700z" />
<eventrecordid>758</eventrecordid>
<channel>application</channel>
<computer>desktop-nkl1gnm</computer>
<security />
</system>
<eventdata>
<data>explorer.exe</data>
<data>10.0.16299.15</data>
<data>66e02565</data>
<data>windows.storage.dll</data>
<data>10.0.16299.15</data>
<data>0e0c1f0d</data>
<data>c000041d</data>
<data>00000000000d4202</data>
<data>276c</data>
<data>01d354775712acdc</data>
<data>c:\windows\explorer.exe</data>
<data>c:\windows\system32\windows.storage.dll</data>
<data>c25541ca-1d72-4da4-8365-9defb438f915</data>
<data>
</data>
<data>
</data>
</eventdata>
</event>
there 1 post on site user recomended go , errors in event viewer, thread stops @ point.
did that, here error log event viewer:
log name: application
source: application error
date: 3.11.2017. 8:45:16
event id: 1000
task category: (100)
level: error
keywords: classic
user: n/a
computer: desktop-nkl1gnm
description:
aplikacija koja je prouzročila pogrešku: explorer.exe, verzija: 10.0.16299.15, vremenska oznaka: 0x66e02565
modul koji je prouzročio pogrešku: windows.storage.dll, verzija: 10.0.16299.15, vremenska oznaka: 0x0e0c1f0d
kôd iznimke: 0xc000041d
pomak pogreške 0x00000000000d4202
id postupka: 0x276c
vrijeme pokretanja aplikacije koja je prouzročila pogrešku: 0x01d354775712acdc
put aplikacije koja je prouzročila pogrešku: c:\windows\explorer.exe
put modula koji je prouzročio pogrešku: c:\windows\system32\windows.storage.dll
id izvješća: c25541ca-1d72-4da4-8365-9defb438f915
puni naziv paketa koji je prouzročio pogrešku:
relativni id aplikacije paketa koji je prouzročio pogrešku:
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="application error" />
<eventid qualifiers="0">1000</eventid>
<level>2</level>
<task>100</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2017-11-03t07:45:16.194244700z" />
<eventrecordid>758</eventrecordid>
<channel>application</channel>
<computer>desktop-nkl1gnm</computer>
<security />
</system>
<eventdata>
<data>explorer.exe</data>
<data>10.0.16299.15</data>
<data>66e02565</data>
<data>windows.storage.dll</data>
<data>10.0.16299.15</data>
<data>0e0c1f0d</data>
<data>c000041d</data>
<data>00000000000d4202</data>
<data>276c</data>
<data>01d354775712acdc</data>
<data>c:\windows\explorer.exe</data>
<data>c:\windows\system32\windows.storage.dll</data>
<data>c25541ca-1d72-4da4-8365-9defb438f915</data>
<data>
</data>
<data>
</data>
</eventdata>
</event>
try clean boot , see if problem persists.
https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows
you can run scan system file problems.
method 1:
system file checker utility in windows allows users scan corruptions in windows system files , restore corrupted files.
system file checker utility in windows allows users scan corruptions in windows system files , restore corrupted files.
run system file checker (sfc) , see if helps. please follow these steps:
a. press windows + x keys , click command prompt (admin).
b. type following command in command prompt , press enter.
sfc /scannow
if not help, use method 2.
method 2:
run dism tool , check issue. please follow these steps:
a. press windows + x keys , click command prompt (admin).
b. type following command in command prompt , press enter.
dism.exe /online /cleanup-image /scanhealth.
dism.exe /online /cleanup-image /restorehealth.
dism.exe /online /cleanup-image /restorehealth.
Windows / Windows 10 / Performance & system failures
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