Computer stopped detecting my HP scanner - Microsoft Community

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have hp computer running windows 10. have in 1 hp officejet model 3830. have never had issues before , used functions: copy, fax , scan. still copy , fax stopped recognizing scanner. scan doctor nothing help. suggestions? thank you.

hi anthony,

there several reasons why issue happening.

for isolate what's causing it, need additional information:

  • did perform changes prior issue?
  • did receive error messages?

in meantime, suggest following steps on article can issue.

we forward response.



Windows / Windows 10 / Devices & drivers / PC



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