Windows Hello - Microsoft Community

-

the windows hello program preinstalled when getting computer isn't working after downloading fall creators update windows ten. when trying use windows hello replies " unable turn on camera, make sure turned on."  question how program work again out uninstalling , reinstalling program , there direct reason of not working after installing fall creators update. 

hi casey. i'm greg, volunteer installation specialist , 8 year windows mvp here you.

here's what's working far fixing windows hello issues after fall creators update:

1. reset facial recognition and/or fingerprint options

press windows key + open settings.
click accounts , select sign-in options.
locate fingerprint or facial recognition options , click remove under them.
after that, click started , follow on-screen instructions reset fingerprint , facial recognition.
reboot pc if needed.

2. modify group policy settings

creators update might have modified of crucial settings of group policy. therefore, recommend launch group policy editor , check/edit settings related windows hello functionality.

pres windows key, type gpedit, , press enter.
click on computer configuration , open administrative templates.
select windows components , open biometrics.
click on facial features , right-click on configure enhanced anti-spoofing option.
select edit , disable configure enhanced anti-spoofing feature.
reboot pc.

3. update drivers

if of system drivers, webcam , fingerprint reader drivers, corrupted during upgrade process, windows hello may fail perform. fix that, try update corresponding drivers:

right-click on windows key , select device manager.
locate hello, webcam, , fingerprint drivers individually , right-click on each of them.
select remove driver software , wait removal finished.
repeat removal windows hello related drivers , reboot pc.
once done, open device manager, click action -> scan hardware changes.
system should automatically detect , reinstall drivers.

if none of methods listed above helped fix windows hello problems, last thing should try resetting pc. http://www.laptopmag.com/articles/reset-windows...


Windows / Windows 10 / Windows Hello, lock screen & sign-in



Comments

Post a Comment

Popular posts from this blog

Error 0x80180018 when trying to add a second work account on Windows - Microsoft Community

-
Image
hello, different users have 2 office365 business accounts 2 different tenants , experiencing technical issues when trying add second work account on windows 10. no matters order start adding accounts (tenanta , tenantb, , same applies vice versa), encounter error 0x80180018 when adding second work account. googling found on azure ad documentation following description: 0x80180018 "iderrormdmlicenseerror", // menroll_e_userlicense there error license. can try again or contact system administrator error code {0}. but can't match problem encountered because first work account added on win10. both licenses have business premium license assigned on 2 different office365 tenants. the information provided not clear about. says error has been encountered, try again, no matters how many times try same error no further information. i highly appreciate if can give further details how achieve adding 2 work ...
Read more

How to sync (or sign-in) to Windows 10 properly? - Microsoft Community

-
hello, so bought new laptop came windows 10 pre-installed. when unpacking, store clerk created dummy local account used when starting first time - make process faster syncing microsoft account, can sync later - said. anyway, done , welcomed desktop. synced microsoft account , went in. synced right away - down wallpapers , themes - save 1 thing; the account name. it still using dummy local account name, despite picture has changed account picture. clicked 'sign in microsoft account instead', , process failed in end. said "[my e-mail account] here already. user in device uses microsoft account, can't add here" i tried removing e-mail & app account under 'e-mail & app account' tab , when tried again, still didn't work. please, want name here. oh, , don't know topic should fall - there's no 'sync' specifically, pick 1 think closest. sorry in advance. ...
Read more

Cannot connect to RDS 2012R2 session through RDWeb Gateway using - Microsoft Community

-
obvious: when connecting 2012r2 rds session collection through rdweb gateway using windows 10 generic connection error thrown. steps reproduce windows 10: connect rdweb public gateway address on https outside of network internet explorer (also tried edge, chrome, firefox) authenticate domain\credential , password successfully select session collection connect to observe generic connection error caveats: external connections through rdweb gateway windows 7x , 8x microsoft rd client on android successful. internal connections through rdweb gateway windows 10 successful. specific events client "microsoft-windows-terminalservices-clientactivexcore" event logs: (identifying information changed) component name:caaclientadapter, :: 'm_sphelper->readcreds failed' in caaclientadapter::createtunnel @ 380 err=[0xffffffff], error code:0xffffffff component name:caahttpclienttunnel, :: 'workspace id obtained, not smell guid (br...
Read more