[Win10][Intel]Can't wake-up a system in Sleep - Microsoft Community

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dear sir,

[symptom] can't wake-up system in sleep mode, , when press power button, system force restart

it has failure rate: 3/10

this issue can reproduce in many intel chipset, intel x99, b250, z270

steps: s3/s4 → wakeup usb mouse → press power button → force system restart 

try following troubleshooting steps asus suggestions, still not work: 
1、disable fast startup option in "control panel"
2、confirm erp ready setting disabled in bios setting
3、confirm usb keyboard can wakeup system in sleep mode 
4、disable ‘intel(r) management engine interface’ 

(refer microsoft kb  faq. 升級到windows 10後 ,如何解決休眠/睡眠模式問題? https://www.asus.com/en/support/faq/1016000/ 

[system information]

1. windows 10x64 rs2/rs3

2. asus x99- ws/ipmi (intel x99)

3. intel management engine interface driver version: 11.0.0.1172 (use windows update, says it's best suitable driver version )

[moved from: windows / windows 10 / performance & system failures]

hi kelly,

this issue sleep mode can caused bios settings , software conflicts.

since issue still persists after performing troubleshooting steps, try run windows power troubleshooter can helpful in resolving issue:

  1. go control panel.
  2. in control panel search box, type troubleshooting.
  3. select troubleshooting.
  4. under system , security, select improve power usage.
  5. enter administrator credentials if prompted.
  6. click next to run troubleshooter.

we suggest performing clean boot eliminate software conflicts might have occurred after installing update. click on this link for more information on how perform clean boot on windows 10.  
 

note: refer to how reset computer start after clean boot troubleshooting section of article know more information on how start computer in normal mode after clean boot process.  

 
let know if need further assistance.


Windows / Windows 10 / Performance & system failures



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