PRINTER STOPPED WORKING AFTER WINDOWS 10 UPDATE - Microsoft Community

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my dell a10 printer 966 stopped working when windows 10 update installed on 15th july 2017. have removed device , reinstalled per previous advice when has happened before time printer won't print test page show set complete , i'm unable print documents. please can advise now.

hi,

here worked lexmark... may or may not dell, has worked some... substitute dell lexmark when appropriate..

the biggest difference have tried "remove" printer , turn off "print spooler" before uninstalling , reinstalling software drivers..

1) turn on , hook printer... needs done 1 time show in devices , printers.... otherwise, machine lexmark fax, , result, can't "remove" printer.

2) once printer visible in devices , printers, unhook it..

3) "remove" lexmark printer , lexmark fax (if have one) in devices , printers. right click on it... fax first if have one...

4) stop print spooler in "services" .. control panel... administrative tools... services

5) uninstall software\drivers...

6) @ prompt lexmark uninstaller, reboot.

7) after rebooting, stop print spooler again.

8) reinstall software\drivers... used both xp sp3 , vista compatibility mode on different attempts, , both worked... hook printer when prompted installer. win 7 may work printer depending on it's age..

before steps 9 + 10, check see if bidirectional support enabled... may be, , if so, skip step #11.

9) unhook printer again , reboot. bidirectional support must enabled, , setting won't stick if printer hooked up.. need reboot clear things before next step.

10) enable bidirectional support , reboot. this, go devices , printers , select "printer properties" , "ports" tab... check box near bottom.

11) set the printer preferences use, if any, , it's ready go.



Windows / Windows 10 / Devices & drivers / PC



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