PC Recovery. - Microsoft Community

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i have swapped cpu in desktop computer. first time turned on stayed few seconds, turned off again. turned on again , blue error screen came up. have had various error codes each time i've tried things, problem seems 1 of system32 files either missing or corrupted. (codes: 0xc0000221, 0xc0000001, others didn't catch.)

i have read various guides , have created recovery drive another windows 10 pc. after waiting created found out can't used recover desktop because have different drivers , not work.

i not bothered reinstalling windows, except fact have lot of personal files on hardrive, of i'm there 1 copy of, don't want deleted. there way restore system without affecting personal files? plug hardrive pc , remove things don't want deleted before performing clean install of windows 10?

thanks in advance.

hello susanne,

the errors received might due serious problem in driver or other damaged system files on computer. out concern, recommend reset computer. resetting lets choose keep files or remove them, , reinstall windows 10.

you may refer steps provided in section reset pc on link below:

recovery options in windows 10

let know outcome , if need further assistance.



Windows / Windows 10 / Performance & system failures / PC



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