Windows 10, Lenovo Thinkpad, No Audio - Microsoft Community

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shortly after got thinkpad summer, while watching youtube video, happened , audio cut off. however, computer believed audio fine; when running audio test service, indicator bar lit in green despite absolute silence @ 100% volume. true both speakers , headphones. no suggested solution had effect---restarting windows audio service didn't work, updating or rolling drivers didn't work, , nothing troubleshooter service suggested worked. computer consistently indicated thought sound occurring despite real lack of audio.

after no more 2 weeks, sound if nothing had happened. now, month later, similar situation has occured. difference, however, time windows informed me there had been "a problem" (complete light-blue screen of dread , frowny emoticon) , needed restart. when restarted, audio again found. ran troubleshooter , updated drivers, , tried fiddling windows audio service. again, there has been no result.

i pretty sure issue cannot drivers, nor audio service, nor audio enhancements (which have turned off, not did anything).

note: clarify, issue not limited sounds originating youtube or browser, entirety of sound output computer. why not think issue @ related browser or youtube.

hello,

for better assist you, we'd know following:

  • confirm build installed on device. check, follow steps below:
  1. press windows key + r, type in winver.
  2. click ok.
  • what exact make , model of device?
  • does issue happen when play videos in youtube?
  • what browser using? have tried using different browser?
  • what error message you've received when computer went blue screen state?

a stop error (also called "blue screen" error) can occur if problem causes pc shut down or restart unexpectedly. these errors can caused either hardware or software issues. meanwhile, recommend performing steps in article to troubleshoot blue screen errors on windows 10.

we forward response.

regards.



Windows / Windows 10 / Devices & drivers / PC



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