PDFs Will Not Display in Browsers - Microsoft Community

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hello,

i have been having problem viewing pdfs in browser. occurring multiple people in office well. 

what happens go website has pdfs , pdf start loading in browser, stuck @ around 90-99% , timeout (depending on browser) happen 99% of pdfs on site (tested on 3 sites).

this occurs in ie, edge, chrome, , firefox. regardless of whether or not reader or acrobat installed.

- internet explorer shows loading bar , gets stuck @ 95-99% complete (ex. "loading 233.5kb/234.8kb") , not timeout.

- edge sits there grey screen , small blue loading bar along top stops moving , nothing else

- chrome display "failed load pdf try again" message. few times able pdf load using "try again" option

- firefox loads bit , times out "connection reset" screen

if try download/save pdf page times out while trying download page.

we windows 10 environment.

here's few things have tried:

- changing reader/browser settings resetting browser

- trying different versions of programs

- reimaging pc

- updating pc

- putting pc on anniversary , creator build

- putting freshly imaged pc on external network

- adjusting firewall , other security settings

- run browser in incognito\private

- open site in safe mode networking

all of has been done multiple times on 3 different pcs, issue remains. image tested 1 installed using microsoft's media creation toolkit. out of reimages/resets have had pdfs open reliably on 1 laptop unknown reasons since it's model , usb image used same other test pc.

currently running sfc , chkdsk out of desperation.

any appreciated.

hi,

there several possible reasons why issue happening. let's check browser , pdf viewer resolve issue. follow steps below:

solution 1: clear cache , cookies using internet explorer

  1. open internet explorer.
  2. click gear icon on upper-right side of browser.
  3. select internet options.
  4. below browsing history, click delete.
  5. check boxes, click delete.
  6. click apply, ok.
  7. open pdf file using internet explorer test

solution 2: change default app open pdf files.

  1. open settings.
  2. select system.
  3. click default apps in left pane, select choose default apps file type.
  4. locate .pdf change default app adobe acrobat reader.
  5. open pdf file using internet explorer test

solution 3: update reader or acrobat

  1. open acrobat reader.
  2. click help, select check updates.
  3. when updater dialog box appears, click download.
  4. after download complete, click acrobat install icon. in acrobat updater window, click install.
  5. open pdf file using internet explorer test

update outcome can provide further assistance.



Windows / Windows 10 / Network & internet / PC



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