PC Crashing How do I analyze the dumps? - Microsoft Community
ive been getting blue screens new pc. ive run memtest 20 hours and 0 errors. ran driver verifier , pc wont boot. had disable safe mode. here minidumps of pc. how analyze them? or can tell me whats causing error? in advanced!
https://drive.google.com/open?id=1wwyf3-rglymijl3ysvzjdzdcmf73z6-q
https://drive.google.com/open?id=1wwyf3-rglymijl3ysvzjdzdcmf73z6-q
hi elitenacho, rob, volunteer , 10 time , dual award mvp specializing in windows troubleshooting , bluescreen analysis.
bugcheck c4, {2000, fffff80b881b02fe, 0, 6e634556}
caused : psinknc.sys ( psinknc+202fe )
psinknc.sys dated 8/4/2016 panda security.
both other 2 essentiallt same.
bugcheck 3b, {c0000005, ffff9961d2d61851, ffff9a0bf15e60c0, 0}
caused : win32kfull.sys ( win32kfull!xxxrealsleepthread+f8c61 )
win32kfull.sys windows component means else drove fault.
1. uninstall panda , run maker's removal tool prevent trouble causing remnants. use windows defende in windows 8/8.1 & 10 full antivirus. wd offers exceptional protection , excellent compatibility.(panda either cause or helping mask cause.)
list of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki...
uninstallers (removal tools) common antivirus software
http://kb.eset.com/esetkb/index?page=content&am...
2. seems new. if needed after above check msi support, online docs , drivers, , ask in forums known issues. same @ nvdia.
biosversion = a.10
biosreleasedate = 10/30/2017
systemmanufacturer = micro-star international co., ltd.
systemproductname = ms-7b45
systemfamily = default string
systemversion = 2.0
systemsku = default string
baseboardmanufacturer = micro-star international co., ltd.
baseboardproduct = z370 gaming pro carbon (ms-7b45)
baseboardversion = 2.0
cpuid: "intel(r) core(tm) i7-8700k cpu @ 3.70ghz"
maxspeed: 3700
currentspeed: 3696
msi support
http://www.msi.com/index.php?func=service
msi - downloads (bios , drivers)
http://www.msi.com/index.php?func=downloadindex
msi - forums
http://forum-en.msi.com/
msi - service
http://us.msi.com/index.php?func=service
msi - live update on-line
http://www.msi.com/index.php?func=downloadindex
msi - contacts - set north america - usa
http://www.msi.com/index.php?func=html&name...
though nvidia drivers current still involved. , may necessary revert older stable versions.
nvidia - drivers - use option 1 manually enter driver info current drivers.
http://www.nvidia.com/download/index.aspx?lang=...
nvidia support - check support known issue
http://www.nvidia.com/page/support.html
nvidia forums - check forums known issue and/or others have
http://forums.nvidia.com/
3. run memory tests (see methods below).
4. needed use methods in troubleshooters below.
5. after above if needed run driver verifier see if can indicate cause.
=====
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
bccode: 3b 0x0000003b
3b graphic's driver (display adapter/video driver), other possibilities include not limited antivirus/antispyware/security programs , memory (mapping).
try removing , reseating cards, memory, , cables (both ends when possible) - remove , replace - not snug (on pc) , clean out dust bunnies , vents. on laptop can done reseat memory , clean vents. (of course remove power prior opening case.)
====
utility makes easy see versions loaded :
run driverview - set view hide microsoft drivers - update without dump in names (and update bios , chipset drivers).
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button - device manager - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run ad admin - reboot after each installation.
check in device manager - drivers tab sure version installing shows up. because drivers rollback before latest installed (sound drivers particularly this) install driver - reboot - check sure installed , repeat needed.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
====
memory tests not catch errors such mismatched memory (possible sticks appear identical) , when faster memory placed in system behind slower memory. best swap sticks in , out check if memory tests fail show problem.
test ram check here - let run 4+ hours or so. <-- best method
www.memtest.org
memtestx86 - test ram
http://www.tenforums.com/tutorials/14201-memtes...
windows memory diagnostic tool.
type in cortana's search box -> windows memory diagnostics
@ top of list - click it. in windows 8/8.1/10 name "windows memory
diagnostic".
please let know results , if need further assistance.
bugcheck c4, {2000, fffff80b881b02fe, 0, 6e634556}
caused : psinknc.sys ( psinknc+202fe )
psinknc.sys dated 8/4/2016 panda security.
both other 2 essentiallt same.
bugcheck 3b, {c0000005, ffff9961d2d61851, ffff9a0bf15e60c0, 0}
caused : win32kfull.sys ( win32kfull!xxxrealsleepthread+f8c61 )
win32kfull.sys windows component means else drove fault.
1. uninstall panda , run maker's removal tool prevent trouble causing remnants. use windows defende in windows 8/8.1 & 10 full antivirus. wd offers exceptional protection , excellent compatibility.(panda either cause or helping mask cause.)
list of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki...
uninstallers (removal tools) common antivirus software
http://kb.eset.com/esetkb/index?page=content&am...
2. seems new. if needed after above check msi support, online docs , drivers, , ask in forums known issues. same @ nvdia.
biosversion = a.10
biosreleasedate = 10/30/2017
systemmanufacturer = micro-star international co., ltd.
systemproductname = ms-7b45
systemfamily = default string
systemversion = 2.0
systemsku = default string
baseboardmanufacturer = micro-star international co., ltd.
baseboardproduct = z370 gaming pro carbon (ms-7b45)
baseboardversion = 2.0
cpuid: "intel(r) core(tm) i7-8700k cpu @ 3.70ghz"
maxspeed: 3700
currentspeed: 3696
msi support
http://www.msi.com/index.php?func=service
msi - downloads (bios , drivers)
http://www.msi.com/index.php?func=downloadindex
msi - forums
http://forum-en.msi.com/
msi - service
http://us.msi.com/index.php?func=service
msi - live update on-line
http://www.msi.com/index.php?func=downloadindex
msi - contacts - set north america - usa
http://www.msi.com/index.php?func=html&name...
though nvidia drivers current still involved. , may necessary revert older stable versions.
nvidia - drivers - use option 1 manually enter driver info current drivers.
http://www.nvidia.com/download/index.aspx?lang=...
nvidia support - check support known issue
http://www.nvidia.com/page/support.html
nvidia forums - check forums known issue and/or others have
http://forums.nvidia.com/
3. run memory tests (see methods below).
4. needed use methods in troubleshooters below.
5. after above if needed run driver verifier see if can indicate cause.
=====
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...
bccode: 3b 0x0000003b
3b graphic's driver (display adapter/video driver), other possibilities include not limited antivirus/antispyware/security programs , memory (mapping).
try removing , reseating cards, memory, , cables (both ends when possible) - remove , replace - not snug (on pc) , clean out dust bunnies , vents. on laptop can done reseat memory , clean vents. (of course remove power prior opening case.)
====
utility makes easy see versions loaded :
run driverview - set view hide microsoft drivers - update without dump in names (and update bios , chipset drivers).
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button - device manager - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run ad admin - reboot after each installation.
check in device manager - drivers tab sure version installing shows up. because drivers rollback before latest installed (sound drivers particularly this) install driver - reboot - check sure installed , repeat needed.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
====
memory tests not catch errors such mismatched memory (possible sticks appear identical) , when faster memory placed in system behind slower memory. best swap sticks in , out check if memory tests fail show problem.
test ram check here - let run 4+ hours or so. <-- best method
www.memtest.org
memtestx86 - test ram
http://www.tenforums.com/tutorials/14201-memtes...
windows memory diagnostic tool.
type in cortana's search box -> windows memory diagnostics
@ top of list - click it. in windows 8/8.1/10 name "windows memory
diagnostic".
please let know results , if need further assistance.
Windows / Windows 10 / Performance & system failures
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