Stop Code - Microsoft Community
hello. using dell's laptop inspiron 15-3567, bought in april 2017. whenever use internet, shows stop code , restart. stop code regarding tcp ip failure. happening quite last night. please me?
moved from: windows / windows 10 / performance & system failures / pc
hi,
common cause of error is the network drivers in use or a 3rd party
anti-virus/security program (if one used). check network drivers, bios, chipset drivers, , other drivers @ dell.
since computer new , still under warranty please contact dell support , seller. oem dell responsible proper operation of both hardware , windows. regardless of cause theirs resolve. , unit under full warranty , may in need of repairs or replacement. added if able resolve issue would want documented in case there are related problems down road. remember more more have done.
dell support
http://support.dell.com/
dell drivers - product manuals & warranty info (left side) - tech support , more
http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs
dell forums
http://en.community.dell.com/forums/
dell pc diagnostics
http://www.dell.com/support/diagnostics/us/en/19/
==========
if you really want troubleshoot yourself (which don't recommend doing on new computer) :
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors
we can analyze minidumps if make them available onedrive
or other file sharing sites (such mediafire). if have problems uploading
minidumps copy them desktop or documents folder , upload
them there.
one-drive - share files , folders , change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder
upload photos , files
http://windows.microsoft.com/en-us/onedrive/add-photos-files
zip or upload contents of c:\windows\minidump
hope helps.
--------------------------------------------------------------------------------------------
rob brown - microsoft mvp <- profile - windows , devices it : bicycle - mark twain said right.
common cause of error is the network drivers in use or a 3rd party
anti-virus/security program (if one used). check network drivers, bios, chipset drivers, , other drivers @ dell.
since computer new , still under warranty please contact dell support , seller. oem dell responsible proper operation of both hardware , windows. regardless of cause theirs resolve. , unit under full warranty , may in need of repairs or replacement. added if able resolve issue would want documented in case there are related problems down road. remember more more have done.
dell support
http://support.dell.com/
dell drivers - product manuals & warranty info (left side) - tech support , more
http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs
dell forums
http://en.community.dell.com/forums/
dell pc diagnostics
http://www.dell.com/support/diagnostics/us/en/19/
==========
if you really want troubleshoot yourself (which don't recommend doing on new computer) :
troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors
we can analyze minidumps if make them available onedrive
or other file sharing sites (such mediafire). if have problems uploading
minidumps copy them desktop or documents folder , upload
them there.
one-drive - share files , folders , change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder
upload photos , files
http://windows.microsoft.com/en-us/onedrive/add-photos-files
zip or upload contents of c:\windows\minidump
use onedrive upload collected files
hope helps.
--------------------------------------------------------------------------------------------
rob brown - microsoft mvp <- profile - windows , devices it : bicycle - mark twain said right.
Windows / Windows 10 / Network & internet / PC
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