Windows 10 bluescreen crashes only when working with files!! - Microsoft Community

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i getting consistent bluescreen crashes whenever working files, such doing music file conversions using itunes 12.5, backing files external hardrive, or defragging c drive. i'm operating on 2011 hp pavilion hpe, windows 10 upgraded windows 7 earlier year. browsing causes no problems, working in folders no problems. files. need can't complete backup, defrag c drive, or continue converting music files wav files (a current project.) followed online suggestions perform recall of c: windows\minidump, , recent results follows:

microsoft (r) windows debugger version 10.0.17030.1002 amd64  copyright (c) microsoft corporation. rights reserved.      loading dump file [c:\users\xxxxx\desktop\minidump\112017-69875-01.dmp]  mini kernel dump file: registers , stack trace available    symbol search path is: srv*  executable search path is:   windows 10 kernel version 15063 mp (6 procs) free x64  product: winnt, suite: terminalserver singleuserts personal  machine name:  kernel base = 0xfffff800`48a93000 psloadedmodulelist = 0xfffff800`48ddf660  debug session time: mon nov 20 11:08:45.563 2017 (utc - 5:00)  system uptime: 4 days 17:20:53.764  loading kernel symbols  ...............................................................  ................................................................  ................................................................  ........  loading user symbols  loading unloaded module list  .........................  *******************************************************************************  *                                                                             *  *                        bugcheck analysis                                    *  *                                                                             *  *******************************************************************************    use !analyze -v detailed debugging information.    bugcheck a, {cffff010, 2, 0, fffff80048a9de68}    probably caused : memory_corruption ( nt!midecrementcombinedpte+20 )    followup:     machineowner  ---------    nt!kebugcheckex:  fffff800`48bff580 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffff9c80`371f0130=000000000000000a  1: kd> !analyze -v  *******************************************************************************  *                                                                             *  *                        bugcheck analysis                                    *  *                                                                             *  *******************************************************************************    irql_not_less_or_equal (a)  an attempt made access pageable (or invalid) address @ an  interrupt request level (irql) high.  usually  caused drivers using improper addresses.  if kernel debugger available stack backtrace.  arguments:  arg1: 00000000cffff010, memory referenced  arg2: 0000000000000002, irql  arg3: 0000000000000000, bitfield :  	bit 0 : value 0 = read operation, 1 = write operation  	bit 3 : value 0 = not execute operation, 1 = execute operation (only on chips support level of status)  arg4: fffff80048a9de68, address referenced memory    debugging details:  ------------------      dump_class: 1    dump_qualifier: 400    build_version_string:  10.0.15063.726 (winbuild.160101.0800)    system_manufacturer:  hewlett-packard    system_product_name:  h8-1214    system_sku:  qw701aa#aba    bios_vendor:  ami    bios_version:  ang_712    bios_date:  11/16/2011    baseboard_manufacturer:  gigabyte    baseboard_product:  2ac8    baseboard_version:  1.2    dump_type:  2    dump_file_attributes: 0x8    kernel generated triage dump    bugcheck_p1: cffff010    bugcheck_p2: 2    bugcheck_p3: 0    bugcheck_p4: fffff80048a9de68    read_address: fffff80048e74358: unable mivisiblestate  unable nonpagedpoolstart  unable nonpagedpoolend  unable pagedpoolstart  unable pagedpoolend   00000000cffff010     current_irql:  2    faulting_ip:   nt!midecrementcombinedpte+20  fffff800`48a9de68 488b4810        mov     rcx,qword ptr [rax+10h]    cpu_count: 6    cpu_mhz: cdc    cpu_vendor:  authenticamd    cpu_family: 15    cpu_model: 1    cpu_stepping: 2    blackboxbsd: 1 (!blackboxbsd)      customer_crash_count:  1    default_bucket_id:  win8_driver_fault    bugcheck_str:  av    process_name:  touchpointanal    analysis_session_host:  david-hp    analysis_session_time:  12-03-2017 16:04:17.0101    analysis_version: 10.0.17030.1002 amd64fre    trap_frame:  ffff9c80371f0270 -- (.trap 0xffff9c80371f0270)  note: trap frame not contain registers.  some register values may zeroed or incorrect.  rax=00000000cffff000 rbx=0000000000000000 rcx=00000000d0000000  rdx=ffffffffffffffff rsi=0000000000000000 rdi=0000000000000000  rip=fffff80048a9de68 rsp=ffff9c80371f0400 rbp=ffff9c80371f0530   r8=00000000ffffffff  r9=0000000000000000 r10=ffff878000000000  r11=0000000000000000 r12=0000000000000000 r13=0000000000000000  r14=0000000000000000 r15=0000000000000000  iopl=0         nv ei ng nz na po nc  nt!midecrementcombinedpte+0x20:  fffff800`48a9de68 488b4810        mov     rcx,qword ptr [rax+10h] ds:00000000`cffff010=????????????????  resetting default scope    last_control_transfer:  fffff80048c0a8a9 fffff80048bff580    stack_text:    ffff9c80`371f0128 fffff800`48c0a8a9 : 00000000`0000000a 00000000`cffff010 00000000`00000002 00000000`00000000 : nt!kebugcheckex  ffff9c80`371f0130 fffff800`48c08e7d : 00000000`00000001 fffff800`48b28b4c 00000000`00249904 00000000`00000001 : nt!kibugcheckdispatch+0x69  ffff9c80`371f0270 fffff800`48a9de68 : 00000000`00000000 0000000f`ffffffff ffff87bf`fdf6dff8 ffff87bf`fdf6e000 : nt!kipagefault+0x23d  ffff9c80`371f0400 fffff800`48b18517 : ffff87bf`fdf74bb0 0000d000`0000fffe 00000000`00000001 ffff87bf`fdf6dff8 : nt!midecrementcombinedpte+0x20  ffff9c80`371f0430 fffff800`48b1298d : ffffe70a`653d5848 ffffe70a`59289680 ffffe70a`653d5848 ffffe70a`653d5280 : nt!mideletevirtualaddresses+0xdf7  ffff9c80`371f06e0 fffff800`48f1e4c7 : ffffe70a`59289680 ffffe70a`5c76c6e0 ffffe70a`5c76c6e0 ffffe70a`59289680 : nt!mideletevad+0x3ad  ffff9c80`371f0860 fffff800`48f1e9ae : 00000000`00000000 ffffe70a`5d58f6d0 ffffe70a`5c76c6e0 ffffe70a`653d5280 : nt!micleanvad+0x27  ffff9c80`371f0890 fffff800`48f5c81f : 00000000`00040000 00000000`00000000 ffffe70a`653d5280 ffffe70a`00000000 : nt!mmcleanprocessaddressspace+0x13e  ffff9c80`371f0910 fffff800`48ecd8c1 : ffffe70a`653d5280 ffffc10e`6e5f0060 ffffe70a`653d5280 00000000`00000000 : nt!psprundownsingleprocess+0x11f  ffff9c80`371f0990 fffff800`48f8d279 : 00000000`00000000 ffffe70a`653d5201 000000a2`19495000 ffffe70a`59289680 : nt!pspexitthread+0x57d  ffff9c80`371f0a90 fffff800`48c0a413 : ffffe70a`653d5280 ffffe70a`59289680 ffff9c80`371f0b80 00000000`00000000 : nt!ntterminateprocess+0xe9  ffff9c80`371f0b00 00007ffb`ef6c5924 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!kisystemservicecopyend+0x13  000000a2`193ee568 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`ef6c5924      thread_sha1_hash_mod_func:  c68abf5fe5e468b936b63142f49f828cedf22096    thread_sha1_hash_mod_func_offset:  1fcf91aa51f94e662070b7e0dff95b65c54c38d9    thread_sha1_hash_mod:  dc844b1b94baa204d070855e43bbbd27eee98b94    followup_ip:   nt!midecrementcombinedpte+20  fffff800`48a9de68 488b4810        mov     rcx,qword ptr [rax+10h]    fault_instr_code:  10488b48    symbol_stack_index:  3    symbol_name:  nt!midecrementcombinedpte+20    followup_name:  machineowner    module_name: nt    debug_flr_image_timestamp:  59fa9d38    image_version:  10.0.15063.726    stack_command:  .thread ; .cxr ; kb    image_name:  memory_corruption    bucket_id_func_offset:  20    failure_bucket_id:  av_nt!midecrementcombinedpte    bucket_id:  av_nt!midecrementcombinedpte    primary_problem_class:  av_nt!midecrementcombinedpte    target_time:  2017-11-20t16:08:45.000z    osbuild:  15063    osservicepack:  726    servicepack_number: 0    os_revision: 0    suite_mask:  784    product_type:  1    osplatform_type:  x64    osname:  windows 10    osedition:  windows 10 winnt terminalserver singleuserts personal    os_locale:      user_lcid:  0    osbuild_timestamp:  2017-11-02 00:21:12    builddatestamp_str:  160101.0800    buildlab_str:  winbuild    buildosver_str:  10.0.15063.726    analysis_session_elapsed_time:  eba    analysis_source:  km    failure_id_hash_string:  km:av_nt!midecrementcombinedpte    failure_id_hash:  {2a0b0fd5-f49c-c11b-58f7-bf573724b1e1}    followup:     machineowner  ---------



Windows / Windows 10 / Performance & system failures



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