Windows for MacBook Air constantly crashes - Microsoft Community

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hi there,

i have macbook air 2017 model , running licensed windows (through university website). last week tried open thesis document , crashed...after realized perhaps needed microsoft updates updated manually website still crashes , cannot open other microsoft software e.g. powerpoint, excel, etc...

the following error report:

date/time:       2017-12-05 17:07:53 +0800
os version:      mac os x 10.13.1 (build 17b1003)
architecture:    x86_64h
report version:  26

data source:     stackshots

command:         microsoft word
path:            /applications/microsoft word.app/contents/macos/microsoft word
identifier:      com.microsoft.word
version:         16.8 (16.8.17112902)
parent:          launchd [1]
pid:             997

event:           hang
duration:        4.00s (process unresponsive 189 seconds before sampling)
steps:           40 (100ms sampling interval)

hardware model:  macbookair7,2
active cpus:     4

time awake since boot: 1200s

fan speed:       1187 rpm

--------------------------------------------------
timeline format: stacks sorted chronologically
use -i , -heavy re-report count sorting
--------------------------------------------------

heaviest stack main thread of target process:
  40  start + 1 (libdyld.dylib + 4421) [0x7fff5eb5a145]
  40  nsapplicationmain + 804 (appkit + 22994) [0x7fff34b589d2]
  40  -[nsapplication run] + 250 (appkit + 222767) [0x7fff34b8962f]
  40  ??? (<d175c692-4b5a-3b5b-95e0-c627e17c1412> + 239822) [0x1109c58ce]
  40  -[nsapplication finishlaunching] + 315 (appkit + 223896) [0x7fff34b89a98]
  40  -[nsnotificationcenter postnotificationname:object:userinfo:] + 66 (foundation + 25719) [0x7fff3960d477]
  40  _cfxnotificationpost + 595 (corefoundation + 358403) [0x7fff3754a803]
  40  -[_cfxnotificationregistrar find:object:observer:enumerator:] + 1664 (corefoundation + 362192) [0x7fff3754b6d0]
  40  ___cfxnotificationpost_block_invoke + 50 (corefoundation + 633074) [0x7fff3758d8f2]
  40  _cfxregistrationpost + 442 (corefoundation + 633770) [0x7fff3758dbaa]
  40  __cfnotificationcenter_is_calling_out_to_an_observer__ + 12 (corefoundation + 634044) [0x7fff3758dcbc]
  40  ??? (microsoft word + 26353168) [0x10f816e10]
  40  ??? (microsoft word + 16542752) [0x10eebbc20]
  40  ??? (microsoft word + 2819782) [0x10e1a56c6]
  40  ??? (microsoft word + 2819025) [0x10e1a53d1]
  40  ??? (microsoft word + 5330626) [0x10e40a6c2]
  40  ??? (microsoft word + 4015871) [0x10e2c96ff]
  40  ??? (microsoft word + 4020041) [0x10e2ca749]
  40  ??? (microsoft word + 4025928) [0x10e2cbe48]
  40  ??? (microsoft word + 4037432) [0x10e2ceb38]
  40  ??? (microsoft word + 3290098) [0x10e2183f2]
  40  ??? (microsoft word + 3290941) [0x10e21873d]
  40  ??? (microsoft word + 3294281) [0x10e219449]
  40  ??? (<cfedfa6b-6edc-3e88-b614-48df69151b67> + 4341948) [0x112ec80bc]
  40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 186943) [0x1123c4a3f]
  40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 142460) [0x1123b9c7c]
  40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 138772) [0x1123b8e14]
  40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 145584) [0x1123ba8b0]
  40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 145935) [0x1123baa0f]
  40  ??? (<35c9276f-17e5-39b3-a196-8d67afee3d1a> + 60915) [0x11271fdf3]
  40  ??? (<35c9276f-17e5-39b3-a196-8d67afee3d1a> + 61280) [0x11271ff60]
  39  ??? (<d175c692-4b5a-3b5b-95e0-c627e17c1412> + 21007) [0x11099020f]
  39  usleep + 53 (libsystem_c.dylib + 509512) [0x7fff5ec25648]
  30  nano_malloc + 35 (libsystem_malloc.dylib + 35825) [0x7fff5ed08bf1]
  30  _sigtramp + 26 (libsystem_platform.dylib + 8026) [0x7fff5eddaf5a]
  30  ??? (<3464fa1a-9bbc-31be-bd33-951c107822dd> + 12641) [0x118181161]
 *30  hndl_alltraps + 229 (kernel + 118949) [0xffffff800021d0a5]
 *30  user_trap + 898 (kernel + 1610610) [0xffffff8000389372]
 *30  exception_triage_thread + 348 (kernel + 447244) [0xffffff800026d30c]
 *30  exception_deliver + 727 (kernel + 446343) [0xffffff800026cf87]
 *30  exception_raise + 176 (kernel + 776016) [0xffffff80002bd750]
 *30  mach_msg_rpc_from_kernel_body + 400 (kernel + 465056) [0xffffff80002718a0]
 *30  ipc_mqueue_receive + 119 (kernel + 336727) [0xffffff8000252357]
 *30  thread_block_reason + 175 (kernel + 548255) [0xffffff8000285d9f]
 *30  ??? (kernel + 552247) [0xffffff8000286d37]
 *30  machine_switch_context + 205 (kernel + 1590445) [0xffffff80003844ad]


process:         microsoft word (word) [997]
path:            /applications/microsoft word.app/contents/macos/microsoft word
architecture:    x86_64
parent:          launchd [1]
uid:             501
task size:       255.73 mb (+20 kb)
cpu time:        0.543s
note:            unresponsive 189 seconds before sampling
note:            5 idle work queue threads omitted

  thread 0xf4e5             dispatchqueue 1           40 samples (1-40)         priority 46 (base 46)     cpu time 0.029s
  <thread qos user interactive (requested user interactive), io tier 0>
  40  start + 1 (libdyld.dylib + 4421) [0x7fff5eb5a145] 1-40
    40  nsapplicationmain + 804 (appkit + 22994) [0x7fff34b589d2] 1-40
      40  -[nsapplication run] + 250 (appkit + 222767) [0x7fff34b8962f] 1-40
        40  ??? (<d175c692-4b5a-3b5b-95e0-c627e17c1412> + 239822) [0x1109c58ce] 1-40
          40  -[nsapplication finishlaunching] + 315 (appkit + 223896) [0x7fff34b89a98] 1-40
            40  -[nsnotificationcenter postnotificationname:object:userinfo:] + 66 (foundation + 25719) [0x7fff3960d477] 1-40
              40  _cfxnotificationpost + 595 (corefoundation + 358403) [0x7fff3754a803] 1-40
                40  -[_cfxnotificationregistrar find:object:observer:enumerator:] + 1664 (corefoundation + 362192) [0x7fff3754b6d0] 1-40
                  40  ___cfxnotificationpost_block_invoke + 50 (corefoundation + 633074) [0x7fff3758d8f2] 1-40
                    40  _cfxregistrationpost + 442 (corefoundation + 633770) [0x7fff3758dbaa] 1-40
                      40  __cfnotificationcenter_is_calling_out_to_an_observer__ + 12 (corefoundation + 634044) [0x7fff3758dcbc] 1-40
                        40  ??? (microsoft word + 26353168) [0x10f816e10] 1-40
                          40  ??? (microsoft word + 16542752) [0x10eebbc20] 1-40
                            40  ??? (microsoft word + 2819782) [0x10e1a56c6] 1-40
                              40  ??? (microsoft word + 2819025) [0x10e1a53d1] 1-40
                                40  ??? (microsoft word + 5330626) [0x10e40a6c2] 1-40
                                  40  ??? (microsoft word + 4015871) [0x10e2c96ff] 1-40
                                    40  ??? (microsoft word + 4020041) [0x10e2ca749] 1-40
                                      40  ??? (microsoft word + 4025928) [0x10e2cbe48] 1-40
                                        40  ??? (microsoft word + 4037432) [0x10e2ceb38] 1-40
                                          40  ??? (microsoft word + 3290098) [0x10e2183f2] 1-40
                                            40  ??? (microsoft word + 3290941) [0x10e21873d] 1-40
                                              40  ??? (microsoft word + 3294281) [0x10e219449] 1-40
                                                40  ??? (<cfedfa6b-6edc-3e88-b614-48df69151b67> + 4341948) [0x112ec80bc] 1-40
                                                  40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 186943) [0x1123c4a3f] 1-40
                                                    40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 142460) [0x1123b9c7c] 1-40
                                                      40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 138772) [0x1123b8e14] 1-40
                                                        40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 145584) [0x1123ba8b0] 1-40
                                                          40  ??? (<22680d87-a673-3588-9a15-97046a528019> + 145935) [0x1123baa0f] 1-40
                                                            40  ??? (<35c9276f-17e5-39b3-a196-8d67afee3d1a> + 60915) [0x11271fdf3] 1-40
                                                              40  ??? (<35c9276f-17e5-39b3-a196-8d67afee3d1a> + 61280) [0x11271ff60] 1-40
                                                                1   ??? (<d175c692-4b5a-3b5b-95e0-c627e17c1412> + 21007) [0x11099020f] 1
                                                                  1   usleep + 53 (libsystem_c.dylib + 509512) [0x7fff5ec25648] 1
                                                                    1   __semwait_signal + 10 (libsystem_kernel.dylib + 115154) [0x7fff5ecaa1d2] 1
                                                                     *1   semaphore_wait_continue + 0 (kernel + 594368) [0xffffff80002911c0] 1
                                                                1   ??? (<d175c692-4b5a-3b5b-95e0-c627e17c1412> + 20988) [0x1109901fc] 2
                                                                  1   __open + 10 (libsystem_kernel.dylib + 113866) [0x7fff5eca9cca] 2
                                                                   *1   hndl_unix_scall64 + 22 (kernel + 121206) [0xffffff800021d976] 2
                                                                     *1   unix_syscall64 + 600 (kernel + 6347336) [0xffffff800080da48] 2
                                                                       *1   open + 416 (kernel + 2837040) [0xffffff80004b4a30] 2
                                                                         *1   open1 + 327 (kernel + 2834167) [0xffffff80004b3ef7] 2
                                                                           *1   vn_open_auth + 2242 (kernel + 2924546) [0xffffff80004ca002] 2
                                                                             *1   vn_authorize_open_existing + 293 (kernel + 2792901) [0xffffff80004a9dc5] 2
                                                                               *1   mac_vnode_check_open + 125 (kernel + 7406253) [0xffffff80009102ad] 2
                                                                                 *1   hook_vnode_check_open + 156 (sandbox + 30039) [0xffffff7f8121a557] 2
                                                                                   *1   sb_evaluate + 502 (sandbox + 55613) [0xffffff7f8122093d] 2
                                                                                     *1   eval + 8821 (sandbox + 65411) [0xffffff7f81222f83] 2
                                                                                       *1   match_regex + 58 (sandbox + 68216) [0xffffff7f81223a78] 2
                                                                                         *1   matchexec + 2305 (applematch + 6865) [0xffffff7f8120fad1] (running) 2
                                                                38  ??? (<d175c692-4b5a-3b5b-95e0-c627e17c1412> + 21007) [0x11099020f] 3-40
                                                                  38  usleep + 53 (libsystem_c.dylib + 509512) [0x7fff5ec25648] 3-40
                                                                    8   __semwait_signal + 10 (libsystem_kernel.dylib + 115154) [0x7fff5ecaa1d2] 3-10
                                                                     *8   semaphore_wait_continue + 0 (kernel + 594368) [0xffffff80002911c0] 3-10
                                                                    30  nano_malloc + 35 (libsystem_malloc.dylib + 35825) [0x7fff5ed08bf1] 11-40
                                                                      30  _sigtramp + 26 (libsystem_platform.dylib + 8026) [0x7fff5eddaf5a] 11-40
                                                                        30  ??? (<3464fa1a-9bbc-31be-bd33-951c107822dd> + 12641) [0x118181161] 11-40
                                                                         *30  hndl_alltraps + 229 (kernel + 118949) [0xffffff800021d0a5] 11-40
                                                                           *30  user_trap + 898 (kernel + 1610610) [0xffffff8000389372] 11-40
                                                                             *30  exception_triage_thread + 348 (kernel + 447244) [0xffffff800026d30c] 11-40
                                                                               *30  exception_deliver + 727 (kernel + 446343) [0xffffff800026cf87] 11-40
                                                                                 *30  exception_raise + 176 (kernel + 776016) [0xffffff80002bd750] 11-40
                                                                                   *30  mach_msg_rpc_from_kernel_body + 400 (kernel + 465056) [0xffffff80002718a0] 11-40
                                                                                     *30  ipc_mqueue_receive + 119 (kernel + 336727) [0xffffff8000252357] 11-40
                                                                                       *30  thread_block_reason + 175 (kernel + 548255) [0xffffff8000285d9f] 11-40
                                                                                         *30  ??? (kernel + 552247) [0xffffff8000286d37] 11-40
                                                                                           *30  machine_switch_context + 205 (kernel + 1590445) [0xffffff80003844ad] 11-40

  thread 0xf51b             dispatchqueue 10          40 samples (1-40)         priority 37 (base 37)     cpu time 0.099s
  <thread qos user initiated (requested user initiated), io tier 0>
  40  start_wqthread + 13 (libsystem_pthread.dylib + 11341) [0x7fff5ede3c4d] 1-40
    40  _pthread_wqthread + 1387 (libsystem_pthread.dylib + 12746) [0x7fff5ede41ca] 1-40
      40  _dispatch_worker_thread3 + 101 (libdispatch.dylib + 14374) [0x7fff5eb22826] 1-40
        40  _dispatch_root_queue_drain + 515 (libdispatch.dylib + 14970) [0x7fff5eb22a7a] 1-40
          40  _dispatch_queue_override_invoke + 880 (libdispatch.dylib + 60837) [0x7fff5eb2dda5] 1-40
            40  _dispatch_client_callout + 8 (libdispatch.dylib + 7816) [0x7fff5eb20e88] 1-40
              40  _dispatch_call_block_and_release + 12 (libdispatch.dylib + 38605) [0x7fff5eb286cd] 1-40
                40  ??? (<35c9276f-17e5-39b3-a196-8d67afee3d1a> + 189255) [0x11273f347] 1-40
                  40  ??? (<45695207-191a-319b-a442-ae6a680796ba> + 210450) [0x111901612] 1-40
                    40  ??? (<45695207-191a-319b-a442-ae6a680796ba> + 209897) [0x1119013e9] 1-40
                      40  ??? (<45695207-191a-319b-a442-ae6a680796ba> + 153658) [0x1118f383a] 1-40
                        40  ??? (<45695207-191a-319b-a442-ae6a680796ba> + 163889) [0x1118f6031] 1-40
                          40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 631318) [0x111d67216] 1-40
                            40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 582680) [0x111d5b418] 1-40
                              40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 586964) [0x111d5c4d4] 1-40
                                40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 589510) [0x111d5cec6] 1-40
                                  40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 477611) [0x111d419ab] 1-40
                                    40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 3383622) [0x112007146] 1-40
                                      40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 3387063) [0x112007eb7] 1-40
                                        40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 3626102) [0x112042476] 1-40
                                          40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 3628450) [0x112042da2] 1-40
                                            40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 3629805) [0x1120432ed] 1-40
                                              40  ??? (<b76301d4-fd1a-3151-8bb2-da60c246b80d> + 3629880) [0x112043338] 1-40
                                                6   ??? (<d175c692-4b5a-3b5b-95e0-c627e17c1412> + 21007) [0x11099020f] 1-6
                                                  6   usleep + 53 (libsystem_c.dylib + 509512) [0x7fff5ec25648] 1-6
                                                    6   __semwait_signal + 10 (libsystem_kernel.dylib + 115154) [0x7fff5ecaa1d2] 1-6

i have tried changing preferences, updating, uninstalling , reinstalling windows have run out of ideas, can help?

best wishes!



Windows / Windows 10 / Performance & system failures



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hello, different users have 2 office365 business accounts 2 different tenants , experiencing technical issues when trying add second work account on windows 10. no matters order start adding accounts (tenanta , tenantb, , same applies vice versa), encounter error 0x80180018 when adding second work account. googling found on azure ad documentation following description: 0x80180018 "iderrormdmlicenseerror", // menroll_e_userlicense there error license. can try again or contact system administrator error code {0}. but can't match problem encountered because first work account added on win10. both licenses have business premium license assigned on 2 different office365 tenants. the information provided not clear about. says error has been encountered, try again, no matters how many times try same error no further information. i highly appreciate if can give further details how achieve adding 2 work ...
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How to sync (or sign-in) to Windows 10 properly? - Microsoft Community

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hello, so bought new laptop came windows 10 pre-installed. when unpacking, store clerk created dummy local account used when starting first time - make process faster syncing microsoft account, can sync later - said. anyway, done , welcomed desktop. synced microsoft account , went in. synced right away - down wallpapers , themes - save 1 thing; the account name. it still using dummy local account name, despite picture has changed account picture. clicked 'sign in microsoft account instead', , process failed in end. said "[my e-mail account] here already. user in device uses microsoft account, can't add here" i tried removing e-mail & app account under 'e-mail & app account' tab , when tried again, still didn't work. please, want name here. oh, , don't know topic should fall - there's no 'sync' specifically, pick 1 think closest. sorry in advance. ...
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Cannot connect to RDS 2012R2 session through RDWeb Gateway using - Microsoft Community

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obvious: when connecting 2012r2 rds session collection through rdweb gateway using windows 10 generic connection error thrown. steps reproduce windows 10: connect rdweb public gateway address on https outside of network internet explorer (also tried edge, chrome, firefox) authenticate domain\credential , password successfully select session collection connect to observe generic connection error caveats: external connections through rdweb gateway windows 7x , 8x microsoft rd client on android successful. internal connections through rdweb gateway windows 10 successful. specific events client "microsoft-windows-terminalservices-clientactivexcore" event logs: (identifying information changed) component name:caaclientadapter, :: 'm_sphelper->readcreds failed' in caaclientadapter::createtunnel @ 380 err=[0xffffffff], error code:0xffffffff component name:caahttpclienttunnel, :: 'workspace id obtained, not smell guid (br...
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