Microsoft Login Credentials on Refurbished Dell Laptop - Microsoft Community

i bought certified refurbished dell laptop windows pro. turned dell on first time , went through set-up process cortana. did not add microsoft login credentials during set-up , skipped step because don't have microsoft account. 

then once set complete, dell did update , booted up. 

then computer goes straight login screen, once make account on computer, , not allow me log in computer @ all.

it has other user (not name), space type user name , space type password. there sign in option offers phone # or email address password. 

since didn't add microsoft login credentials during set-up, i'm not sure why it's asking me these if didn't set 1 in first place. 

i talked dell tech support person , since it's not hardware issue, told me talk microsoft. talked microsoft , tech support told me had clean install windows again...windows installed (that's how setting computer when first turned on). 

anyways, should return refurbished dell or there can do? 

hi sara,

with current issue confronting recommend perform clean install of windows 10. doing a clean install eliminate software conflicts happened during setup. determine or troubleshoot other system conflicts resulted several applications , services start automatically , continuously ran in background.

please check how clean install windows 10 on pc step-by-step guide. in forum article, please find posts created paulsey , andre da costa. posts have authored found helpful other users.

if you'll needing further assistance, please don't hesitate post back.

Windows / Windows 10 / Windows Hello, lock screen & sign-in