Help for a Damage. - Microsoft Community

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dear sirs,

i installed windows10 pro within bought anti-virus. @ given moment anti-virus expired. didn't money buy new one, obliged recharge anti-virus online. when got money bought new anti-virus replace recharged one. removing it, @ end got message restart , did it, when restarted lost key board , mouse continue other operations , work on laptop, i.e. damaged. don't know how proceed, can me, please? 

hi,

it possible system files on pc has been affected anti-virus software. troubleshoot issue, recommend following these troubleshooting methods (note: open on-screen keyboard clicking start>settings>ease of access>turn on-screen keyboard on):

method 1: run dism

the dism may fix windows corruption errors. so, follow these steps:

  1. right-click the start menu and select command prompt (admin).
  2. copy, paste, , press enter command: dism.exe /online /cleanup-image /restorehealth
  3. if operation completed successfully, close command prompt , check if issue has been fixed.

 

method 2: run system file checker

system file checker utility in windows allows users scan corruptions in windows system files , restore corrupted files. so, follow these steps:

  1. right-click the start menu and select command prompt (admin).
  2. copy, paste, , press enter command: sfc /scannow
  3. this may take several minutes finish. if command prompt shows verification 100% complete, close command prompt , check if issue has been fixed.

let know how things goes.

regards.



Windows / Windows 10 / Performance & system failures / PC



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