Netbook keeps lagging and freezing - Microsoft Community
after latest automatic update system, notebook keeps on lagging , freezing several seconds. audio of video watching continues on video frozen. , "not responding". notebook several years old. it's hp pavillion dm1 notebook. don't know why happening. did safety scanner , there no infected files found. have reformat? need do?
hi chinbee_l, rob, volunteer , 10 time , dual award mvp specializing in windows troubleshooting.
complete performance check entire system. these methods include how perform repair installation if required.
if using ssd or hybrid hard drive sure has latest firmware.
-----
not cause of issue worth checking.
try clean boot method see if startup program involved - if process of elimination :
right click start button - command prompt (admin) or windows powershell (admin) - @ prompt type in
msconfig
, hit enter
how perform clean boot in windows
https://support.microsoft.com/en-us/kb/929135
other programs :
autoruns - free - see programs configured startup automatically when system boots , login. autoruns shows full list of registry , file locations applications can configure auto-start settings.
http://technet.microsoft.com/en-us/sysinternals...
process explorer - free - find out files, registry keys , other objects processes have open, dlls have loaded, , more. uniquely powerful utility show owns each process.
http://technet.microsoft.com/en-us/sysinternals...
process monitor - free - advanced monitoring tool windows shows real-time file system, registry , process/thread activity. combines features of 2 legacy sysinternals utilities, filemon , regmon, , adds extensive list of enhancements including rich , non-destructive filtering, comprehensive event properties such session ids , user names, reliable process information, full thread stacks integrated symbol support each operation, simultaneous logging file, , more. uniquely powerful features make process monitor core utility in system troubleshooting , malware hunting toolkit.
https://docs.microsoft.com/en-us/sysinternals/d...
=====
of these :
if had 3rd party antivirus on os upgraded or if have 1 uninstall , run maker's removal tool. use windows defender in windows 8/8.1/10 full antivirus. despite hype out there
windows defender , windows firewall true superstars.
list of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki...
uninstallers (removal tools) common antivirus software
http://kb.eset.com/esetkb/index?page=content&am...
=====
check :
start - settings - update & security - troubleshoot - hardware , devices troubleshooter.
--------
tips improve pc performance in windows 10 <-- read link
https://support.microsoft.com/en-us/help/400201...
below additional of methods in "tips improve...." link.
windows key + x - command prompt (admin) or windows powershell (admin)
(run these 1 line @ time.)
sfc /scannow
note if shows uncorrected errors - below regardless.
when completes run these :
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
note if shows uncorrected errors - below regardless.
restart computer.
------
sure running latest available bios, chipset drivers, , major device drivers.
check system maker (motherboard maker custom systems) updates bios, low level chipset drivers, , major on-board , separate device drivers. run driverview - set view hide microsoft drivers - update without dump in name.
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button - right click start button - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run ad admin - reboot after each installation.
check in device manager - drivers tab sure version installing shows up. because drivers rollback before latest installed (sound drivers particularly this) install driver - reboot - check sure installed , repeat needed.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
-----
if needed :
repair installation allows keep programs , data though redundant backups idea.
how to: perform repair upgrade using windows 10 iso file
http://answers.microsoft.com/en-us/insider/wiki...
how prepare bootable install media windows 10 - dvd, usb or sd card
https://answers.microsoft.com/en-us/windows/for...
please let know results , if need further assistance.
complete performance check entire system. these methods include how perform repair installation if required.
if using ssd or hybrid hard drive sure has latest firmware.
-----
not cause of issue worth checking.
try clean boot method see if startup program involved - if process of elimination :
right click start button - command prompt (admin) or windows powershell (admin) - @ prompt type in
msconfig
, hit enter
how perform clean boot in windows
https://support.microsoft.com/en-us/kb/929135
other programs :
autoruns - free - see programs configured startup automatically when system boots , login. autoruns shows full list of registry , file locations applications can configure auto-start settings.
http://technet.microsoft.com/en-us/sysinternals...
process explorer - free - find out files, registry keys , other objects processes have open, dlls have loaded, , more. uniquely powerful utility show owns each process.
http://technet.microsoft.com/en-us/sysinternals...
process monitor - free - advanced monitoring tool windows shows real-time file system, registry , process/thread activity. combines features of 2 legacy sysinternals utilities, filemon , regmon, , adds extensive list of enhancements including rich , non-destructive filtering, comprehensive event properties such session ids , user names, reliable process information, full thread stacks integrated symbol support each operation, simultaneous logging file, , more. uniquely powerful features make process monitor core utility in system troubleshooting , malware hunting toolkit.
https://docs.microsoft.com/en-us/sysinternals/d...
=====
of these :
if had 3rd party antivirus on os upgraded or if have 1 uninstall , run maker's removal tool. use windows defender in windows 8/8.1/10 full antivirus. despite hype out there
windows defender , windows firewall true superstars.
list of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki...
uninstallers (removal tools) common antivirus software
http://kb.eset.com/esetkb/index?page=content&am...
=====
check :
start - settings - update & security - troubleshoot - hardware , devices troubleshooter.
--------
tips improve pc performance in windows 10 <-- read link
https://support.microsoft.com/en-us/help/400201...
below additional of methods in "tips improve...." link.
windows key + x - command prompt (admin) or windows powershell (admin)
(run these 1 line @ time.)
sfc /scannow
note if shows uncorrected errors - below regardless.
when completes run these :
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
note if shows uncorrected errors - below regardless.
restart computer.
------
sure running latest available bios, chipset drivers, , major device drivers.
check system maker (motherboard maker custom systems) updates bios, low level chipset drivers, , major on-board , separate device drivers. run driverview - set view hide microsoft drivers - update without dump in name.
driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html
drivers check system maker fallbacks , device maker's current. right click start button - right click start button - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.
repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.
go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)
download - save - go put them - right click - run ad admin - reboot after each installation.
check in device manager - drivers tab sure version installing shows up. because drivers rollback before latest installed (sound drivers particularly this) install driver - reboot - check sure installed , repeat needed.
repeat @ device makers - btw @ device makers not run scanner - check manually model.
manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
-----
if needed :
repair installation allows keep programs , data though redundant backups idea.
how to: perform repair upgrade using windows 10 iso file
http://answers.microsoft.com/en-us/insider/wiki...
how prepare bootable install media windows 10 - dvd, usb or sd card
https://answers.microsoft.com/en-us/windows/for...
please let know results , if need further assistance.
Windows / Windows 10 / Performance & system failures
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