Blue Screen (BSOD) Windows 10 Build 1709 - Microsoft Community

-

hi all,

our program, runs smoothly in series of windows, started give blue screen newly released windows 10 build 1709.
program gives blue screen error between 3 , 20 minutes during running time.
thank , ideas.

dump file example

system_service_exception (3b)
exception happened while executing system service routine.
arguments:
arg1: 00000000c0000005, exception code caused bugcheck
arg2: fffff8e116dd2ca9, address of instruction caused bugcheck
arg3: fffffe809694eec0, address of context record exception caused bugcheck
arg4: 0000000000000000, zero.
debugging details:
triager: not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
exception_code: (ntstatus) 0xc0000005 - instruction @ "0x%08lx" referenced memory @ "0x%08lx". memory not "%s".
faulting_ip:
win32kbase!xepalobj::vremovefromlist+b5
fffff8e1`16dd2ca9 48898878050000 mov qword ptr [rax+578h],rcx
context: fffffe809694eec0 -- (.cxr 0xfffffe809694eec0)
rax=0000000000000000 rbx=fffffe809694f970 rcx=0000000000000000
rdx=fffff897029b82a0 rsi=fffffe809694f970 rdi=fffffe809694f968
rip=fffff8e116dd2ca9 rsp=fffffe809694f8b0 rbp=000000000088000b
r8=fffffe809694f778 r9=0000000000000001 r10=7ffffffffffffffc
r11=0000000000389000 r12=0000000000000000 r13=0000000000000001
r14=000000003d01112b r15=0000000000000000
iopl=0 nv ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
win32kbase!xepalobj::vremovefromlist+0xb5:
fffff8e1`16dd2ca9 48898878050000 mov qword ptr [rax+578h],rcx ds:002b:00000000`00000578=????????????????
resetting default scope
default_bucket_id: win8_driver_fault
bugcheck_str: 0x3b
process_name: dexo.exe
current_irql: 0
last_control_transfer: fffff8e116db7253 fffff8e116dd2ca9
stack_text:
fffffe80`9694f8b0 fffff8e1`16db7253 : fffff897`000003a0 00000000`0088000b 00000000`0088000b fffff8e1`16de0997 : win32kbase!xepalobj::vremovefromlist+0xb5
fffffe80`9694f900 fffff8e1`16db715b : fffff897`000003a0 00000000`00000000 00000000`0088000b fffff897`02957010 : win32kbase!selectpaletteworker+0xcf
fffffe80`9694f950 fffff8e1`16aec8db : 00000000`00000001 00000000`3d01112b 00000000`00000000 00000000`00000000 : win32kbase!greselectpalette+0x3b
fffffe80`9694f990 fffff8e1`16aec863 : 00000000`ffffffff fffffe80`9694fa80 00000000`3d01112b 00000000`0088000b : win32kfull!_selectpalette+0x53
fffffe80`9694f9d0 fffff801`8a17d553 : ffff9e85`d8b99080 00000000`ffffffff 00000000`00000000 fffff8e1`17041ae8 : win32kfull!ntuserselectpalette+0x33
fffffe80`9694fa00 00007ff9`dbf41424 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!kisystemservicecopyend+0x13
00000000`08d5fba8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff9`dbf41424

followup_ip:
win32kbase!xepalobj::vremovefromlist+b5
fffff8e1`16dd2ca9 48898878050000 mov qword ptr [rax+578h],rcx
symbol_stack_index: 0
symbol_name: win32kbase!xepalobj::vremovefromlist+b5
followup_name: machineowner
module_name: win32kbase
image_name: win32kbase.sys
debug_flr_image_timestamp: 0
stack_command: .cxr 0xfffffe809694eec0 ; kb
failure_bucket_id: x64_0x3b_win32kbase!xepalobj::vremovefromlist+b5
bucket_id: x64_0x3b_win32kbase!xepalobj::vremovefromlist+b5

followup: machineowner

[moved from: windows / windows 10 / devices & drivers]

how recent upgrade windows 10 1709?

there seems adopter issues @ time windows 10 1709, if can, recommend downgrade previous version until fall creators update matures future cumulative updates.

open start > settings > update & security > recovery > under go previous version of windows 10, click started.

press control + alt + delete
click sign out

@ sign in screen, hold down shift key on keyboard while clicking power button on screen
continue hold down shift key while clicking restart
continue hold down shift key until advanced recovery options menu appears

click troubleshoot

click advanced options

click go previous version of windows

if problem persists or can’t rollback, recommend downgrading windows 10 1703.

make , model of computer , version of windows came preinstalled?

going recommend downgrade windows 10 1703.

step 1: download windows 10 1703 following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

step 2: create bootable copy
https://answers.microsoft.com/en-us/windows/wik...

step 3: perform custom install
http://answers.microsoft.com/en-us/insider/wiki...


Windows / Windows 10 / Performance & system failures



Comments

Post a Comment

Popular posts from this blog

Error 0x80180018 when trying to add a second work account on Windows - Microsoft Community

-
Image
hello, different users have 2 office365 business accounts 2 different tenants , experiencing technical issues when trying add second work account on windows 10. no matters order start adding accounts (tenanta , tenantb, , same applies vice versa), encounter error 0x80180018 when adding second work account. googling found on azure ad documentation following description: 0x80180018 "iderrormdmlicenseerror", // menroll_e_userlicense there error license. can try again or contact system administrator error code {0}. but can't match problem encountered because first work account added on win10. both licenses have business premium license assigned on 2 different office365 tenants. the information provided not clear about. says error has been encountered, try again, no matters how many times try same error no further information. i highly appreciate if can give further details how achieve adding 2 work ...
Read more

How to sync (or sign-in) to Windows 10 properly? - Microsoft Community

-
hello, so bought new laptop came windows 10 pre-installed. when unpacking, store clerk created dummy local account used when starting first time - make process faster syncing microsoft account, can sync later - said. anyway, done , welcomed desktop. synced microsoft account , went in. synced right away - down wallpapers , themes - save 1 thing; the account name. it still using dummy local account name, despite picture has changed account picture. clicked 'sign in microsoft account instead', , process failed in end. said "[my e-mail account] here already. user in device uses microsoft account, can't add here" i tried removing e-mail & app account under 'e-mail & app account' tab , when tried again, still didn't work. please, want name here. oh, , don't know topic should fall - there's no 'sync' specifically, pick 1 think closest. sorry in advance. ...
Read more

Cannot connect to RDS 2012R2 session through RDWeb Gateway using - Microsoft Community

-
obvious: when connecting 2012r2 rds session collection through rdweb gateway using windows 10 generic connection error thrown. steps reproduce windows 10: connect rdweb public gateway address on https outside of network internet explorer (also tried edge, chrome, firefox) authenticate domain\credential , password successfully select session collection connect to observe generic connection error caveats: external connections through rdweb gateway windows 7x , 8x microsoft rd client on android successful. internal connections through rdweb gateway windows 10 successful. specific events client "microsoft-windows-terminalservices-clientactivexcore" event logs: (identifying information changed) component name:caaclientadapter, :: 'm_sphelper->readcreds failed' in caaclientadapter::createtunnel @ 380 err=[0xffffffff], error code:0xffffffff component name:caahttpclienttunnel, :: 'workspace id obtained, not smell guid (br...
Read more