BSOD when gaming windows 10 - Microsoft Community

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hi,

when playing games such pubg on new gaming laptop, game crash half way through , give me blue screen code:  system_service_exception. restart. have removed mcafee read that 1 of problems still persists. @ point don't know do. can suggest might solve issue? 

to add this, ran crash analysis whocrashed , got description: 

crash dump file: c:\windows\minidump\111317-23218-01.dmp
caused following module: ntoskrnl.exe (nt+0x14f790)
bugcheck code: 0x3b (0xc0000005, 0xfffff803baa79e82, 0xffffac002b82f760, 0x0)
error: system_service_exception
file path: c:\windows\system32\ntoskrnl.exe
product: microsoft® windows® operating system
company: microsoft corporation
description: nt kernel & system
bug check description: indicates exception happened while executing routine transitions non-privileged code privileged code.
appears typical software driver bug , not caused hardware problem.
crash took place in windows kernel. possibly problem caused driver cannot identified @ time. 

volunteers willing try resolve issue.

did run mcafee removal tool prevent trouble causing remnants?

how uninstall mcafee windows security software using consumer products removal tool
https://service.mcafee.com/webcenter/portal/cp/...

list of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki...

uninstallers (removal tools) common antivirus software
http://kb.eset.com/esetkb/index?page=content&am...

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troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...

more methods troubleshoot below :

can analyze minidumps if make them available onedrive or other file sharing sites (such mediafire). if have problems uploading minidumps copy them desktop or documents folder , upload them there.

one-drive - share files , folders , change permissions
http://windows.microsoft.com/en-us/onedrive/sha...

upload photos , files
http://windows.microsoft.com/en-us/onedrive/add...

zip or upload contents of c:\windows\minidump
use onedrive upload collected files
http://social.technet.microsoft.com/forums/en-u...

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troubleshoot blue screen errors <-- read link
http://windows.microsoft.com/en-us/windows-10/t...

bccode: 3b 0x0000003b

3b graphic's driver (display adapter/video driver), other possibilities include not limited antivirus/antispyware/security programs , memory (mapping).

try removing , reseating cards, memory, , cables (both ends when possible) - remove , replace - not snug (on pc) , clean out dust bunnies , vents. on laptop can done reseat memory , clean vents. (of course remove power prior opening case.)

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utility makes easy see versions loaded :

run driverview - set view hide microsoft drivers - update without dump in names (and update bios , chipset drivers).

driverview - free - utility displays list of device drivers loaded on system. each driver in list, additional useful information displayed: load address of driver, description, version, product name, company created driver, , more.
http://www.nirsoft.net/utils/driverview.html

drivers check system maker fallbacks , device maker's current. control panel - device manager - display adapter - write down make , complete model of video adapter - double click - driver's tab - write down version info. click update driver (this may not ms far behind certifying drivers) - right click - uninstall - reboot refresh driver stack.

repeat network - network card (nic), wifi, sound, mouse , keyboard if 3rd party own software , drivers , other major device drivers have.

go system maker's site (dell, hp, toshiba examples) (as rollback) , device maker's site (realtek, intel, nvidia, ati examples) , latest versions. (look bios, chipset, , software updates @ system maker's site while there.)

download - save - go put them - right click - run ad admin - reboot after each installation.

check in device manager - drivers tab sure version installing shows up. because drivers rollback before latest installed (sound drivers particularly this) install driver - reboot - check sure installed , repeat needed.

repeat @ device makers - btw @ device makers not run scanner - check manually model.

manually @ manufacturer's sites drivers - , device maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...

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memory tests not catch errors such mismatched memory (possible sticks appear identical) , when faster memory placed in system behind slower memory. best swap sticks in , out check if memory tests fail show problem.

test ram check here - let run 4+ hours or so. <-- best method
www.memtest.org

memtestx86 - test ram
http://www.tenforums.com/tutorials/14201-memtes...

windows memory diagnostic tool.

type in cortana's search box -> windows memory diagnostics
@ top of list - click it. in windows 8/8.1/10 name "windows memory
diagnostic".

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after doing updates can, , if issue continues, run
driververifier.

driver verifier can find bsod issues :

using driver verifier identify issues windows drivers advanced users
http://support.microsoft.com/kb/244617

how troubleshoot driver problems in windows vista or 7. (8/8.1 , 10 same).
http://www.winvistaclub.com/t79.html

using driver verifier
https://msdn.microsoft.com/en-us/library/window...

winkey + x - run - type in -> verifier /reset hit enter disable

if driver verifier creates minidump upload , post link here can analyze it.

please let know results , if need further assistance.


Windows / Windows 10 / Performance & system failures



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