I has an HP sectre 360 and windows hello will often not work- camera - Microsoft Community

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when pc in sleep mode , hit key , wakes pc wakening , message pc looking me displaying face looking eyes camera , red infrared lights not come on. when happens have use pin log on pc.

when restart pc works fine.

hi haris. i'm greg, volunteer installation specialist , 8 year windows mvp, here you.

said these problems began after new display driver installed? have tried rolling driver? right click start button open device manager, choose display device, driver tab, roll back.

if caused driver delivered windows updates can check installed @ settings>update & security>windows update under installed updates, uninstall them link there, , hide hide updates tool downloaded here: http://download.microsoft.com/download/f/2/2/f2...

if fall creators update version 1709, can check @ settings>system>about, can roll @ settings>update & security>recovery, hide using same tool above until matures.

can try system restore point before happened: http://home.bt.com/tech-gadgets/computing/how-t...

here's what's working far fixing windows hello issues after fall creators update:

1. reset facial recognition and/or fingerprint options

press windows key + open settings.
click accounts , select sign-in options.
locate fingerprint or facial recognition options , click remove under them.
after that, click started , follow on-screen instructions reset fingerprint , facial recognition.
reboot pc if needed.

2. modify group policy settings

creators update might have modified of crucial settings of group policy. therefore, recommend launch group policy editor , check/edit settings related windows hello functionality.

pres windows key, type gpedit, , press enter.
click on computer configuration , open administrative templates.
select windows components , open biometrics.
click on facial features , right-click on configure enhanced anti-spoofing option.
select edit , disable configure enhanced anti-spoofing feature.
reboot pc.

3. update drivers

if of system drivers, webcam , fingerprint reader drivers, corrupted during upgrade process, windows hello may fail perform. fix that, try update corresponding drivers:

right-click on windows key , select device manager.
locate hello, webcam, , fingerprint drivers individually , right-click on each of them.
select remove driver software , wait removal finished.
repeat removal windows hello related drivers , reboot pc.
once done, open device manager, click action -> scan hardware changes.
system should automatically detect , reinstall drivers.

if none of methods listed above helped fix windows hello problems, last thing should try resetting pc. http://www.laptopmag.com/articles/reset-windows...

hope helps. feel free ask questions , let know how goes. keep working until it's resolved.


Windows / Windows 10 / Windows Hello, lock screen & sign-in



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