why can't i close the virtual assistant and it locks up Edge when - Microsoft Community

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why can't close virtual assistant , locks edge when clicked on, happens on ms support page

hi rob,


the virtual agent/assistant on microsoft page set automatically appear , there no option close it, set stay on page.

furthermore, though appearing, should still able access page or other category on it. know if you've received error messages when trying access other categories on while virtual agent/assistant on it. can send screenshot if has error? still able close edge?

if edge won't close, suggest closing using task manager. in doing so, close microsoft edge virtual assistant window/page , other websites open.

kindly follow steps below it:

method 1

  1. press ctrl+shift+esc on keyboard.
  2. task manager should show up, choose microsoft edge.
  3. click end task as shown on picture below , close.
  4. if you're not able access task manager using ctrl+shift+esc options. please refer method 2 below.

method 2

  1. press ctrl+alt+delete, , click task manager.
  2. click microsoft edge choose end task.

we'll wait response.



Windows / Windows 10 / Network & internet



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