Windows 10 Pro LOST - Microsoft Community

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live in florida & after hurricane irma, cable/internet went out on 9/11/2017(comast/xfinity provider).  restored on sat. 9/16/2017 fine when turned computer on, received notification "hotkey" update drivers.  clicked on & lost everything.  tired reset - nothing.  have gateway (purchased in 2013) had windows 8, updated 8.1 updated windows 10 pro when became available.  lost gateway windows 10pro.  had computer "preparing automatic repair" - trying diagnostics etc. - blue screen reset etc. cliked on advance - not restore point, nothing worked.  no corrupted file ran disk ck per friend's help.  had friend come on & ck out in safe mode nothing.  inserted 8.1 windows disk - not restore original factory set 8/8.1.  clicked on hard drive c & noticed old windows files etc.  not computer savvy called computer co & had them try restore pics etc.  installed windows 10 home - got stuff & noticed stuff have never ever seen b4.  unfortunately cannot - there way windows 10 pro - because upgrade windows 8.1, virtual key ( whatever called).  soooo frustrated @ point - how can prove did have windows 10 pro upgrade.  had norton security 360 did - c on myfiles cant open, in fact cant open mite me was!  sorry long, wanted give detail happened!  pls help!  thank you!

hi briteyes50, andre microsoft community. lets see if can problem resolved. upgrade windows 10 pro using following default product key: vk7jg-nphtm-c97jm-9mpgt-3v66t review instructions how perform easy upgrade using default key: how perform easy upgrade in windows 10 http://answers.microsoft.com/en-us/windows/wiki/windows_10-win_upgrade/how-to-perform-an-easy-upgrade-in-windows-10/cc29bd00-1f1f-47e7-8397-ec30e8adbf8a make sure sign in same microsoft account using prior happened. if continue experience problems, open start > settings > update & security > activation > troubleshoot sign in microsoft account choose original device configuration. best, andre windows insider mvp mvp-windows , devices http://twitter.com/adacosta


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