system failure, or virus - Microsoft Community

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from week ago happened windows 10 system.

when save or delete file - docx or pptx,

after restart computer, saved disappears,

what deleted reappears?

system failure, or virus.

how deal it?

moved from:office / word / other/unknown / office 2016

hi dusan,

there’s possibility user profile using corrupted causes issue. recommend create user profile , check if same issue still occurs. can check out steps on these links:  

if want files on old profile, may follow steps provided legaede in thread. 

don’t hesitate contact if have further inquiries.



Windows / Windows 10 / Performance & system failures



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