New update problem - Microsoft Community

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hi name oscar , have problem after updated laptop ti lastest version of windows 10. every time turn on laptop screen black , can see mouse. i’ve been looking solutions of them include task manager , not able open using combination crtl+alt+delete or ctrl+mayus+delete. hope can me !

movido desde es-es.

[moved from: windows / windows 10 / install, upgrade, & activate]

hi oscar,

black screen error can caused faulty device driver , connection problems.

we recommend performing troubleshooting steps on article helpful in resolving black screen issue on windows 10.

update outcome can provide further assistance.



Windows / Windows 10 / Performance & system failures



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