Face-recognition not working after Windows update - Microsoft Community

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i have new hp envy notebook, , ever since microsoft has done updates in late november , week, several things have not been working properly.

1. face recognition not working @ all.

2. although settings set differently, after 5 minutes of inactivity, asks password screen.

3. cannot play games used play online. not open apps. (i've reinstalled them, too.)

4. teleconferences husband's als specialist. monday, camera working test call. yesterday, computer did update. today, camera wasn't working on end teleconference husband's specialist not see him during "visit". this, above else, cannot happen again.

i frustrated because have never had problems these before of laptops. use laptop work (teacher) , long distant communication husband's specialist. can done correct this?

[original title: face-recognition not working after windows update]

hi sonja,

the windows 10 hello sign-in , face recognition concern quite known issue among many users , our system engineers working update resolve this. initially, advisable check if updates waiting pending restart. if so, please restart windows.

if won't result positive outcome, experiencing known issue in fall creators (1709) update affecting small number of devices. check if windows version, type winver , select first result. in meantime, can use pin or password sign in. once fix installed via windows update, face authentication should work again.

about camera issue, may errors in using camera app due outdated webcam driver or third-party software blocking app start. in order resolve this, highly recommend following procedures provided on article: windows can't find or start camera. walk through methods of rectifying errors may happen when using or starting camera app in windows 10.

let know if have additional questions.



Windows / Windows 10 / Windows Hello, lock screen & sign-in



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