Windows Shutting Down Unexpectedly Following Upgrade to Fall Creators - Microsoft Community
hi,
on friday evening, upgraded windows 10 installation creators update fall creators update using update assistant - went perfectly. running version 1709 build 16299.19.
this afternoon while using it, around 3 hours of use shutdown unexpectedly. had chrome open , going through e-mails in outlook 2016. machine dropped. powered on , came fine.
the configuration change laptop in last week, upgrade fall creators update , never did under creators update. issue has occurred following upgrade.
i have looked through event viewer , have found following events logged when happened;
log name: system
source: eventlog
date: 22/10/2017 17:51:48
event id: 6008
task category: none
level: error
keywords: classic
user: n/a
computer: computername
description:
previous system shutdown @ 17:46:47 on 22/10/2017 unexpected.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="eventlog" />
<eventid qualifiers="32768">6008</eventid>
<level>2</level>
<task>0</task>
<keywords>0x80000000000000</keywords>
<timecreated systemtime="2017-10-22t16:51:48.088246900z" />
<eventrecordid>482</eventrecordid>
<channel>system</channel>
<computer>desktop-aa7h667</computer>
<security />
</system>
<eventdata>
<data>17:46:47</data>
<data>22/10/2017</data>
<data>
</data>
<data>
</data>
<data>151835</data>
<data>
</data>
<data>
</data>
<binary>e1070a000000160011002e002f00c100e1070a000000160010002e002f00c100dc0500003c00000001000000dc05000001000000580200000100000000000000</binary>
</eventdata>
</event>
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
log name: system
source: microsoft-windows-kernel-power
date: 22/10/2017 17:51:22
event id: 41
task category: (63)
level: critical
keywords: (70368744177664),(2)
user: system
computer: desktop-aa7h667
description:
system has rebooted without cleanly shutting down first. error caused if system stopped responding, crashed, or lost power unexpectedly.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="microsoft-windows-kernel-power" guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<eventid>41</eventid>
<version>6</version>
<level>1</level>
<task>63</task>
<opcode>0</opcode>
<keywords>0x8000400000000002</keywords>
<timecreated systemtime="2017-10-22t16:51:22.034938900z" />
<eventrecordid>493</eventrecordid>
<correlation />
<execution processid="4" threadid="8" />
<channel>system</channel>
<computer>desktop-aa7h667</computer>
<security userid="s-1-5-18" />
</system>
<eventdata>
<data name="bugcheckcode">0</data>
<data name="bugcheckparameter1">0x0</data>
<data name="bugcheckparameter2">0x0</data>
<data name="bugcheckparameter3">0x0</data>
<data name="bugcheckparameter4">0x0</data>
<data name="sleepinprogress">0</data>
<data name="powerbuttontimestamp">0</data>
<data name="bootappstatus">0</data>
<data name="checkpoint">0</data>
<data name="connectedstandbyinprogress">false</data>
<data name="systemsleeptransitionstoon">5</data>
<data name="csentryscenarioinstanceid">0</data>
<data name="bugcheckinfofromefi">true</data>
<data name="checkpointstatus">0</data>
</eventdata>
</event>
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
this event logged when brought laptop on...
log name: system
source: user32
date: 22/10/2017 18:05:02
event id: 1074
task category: none
level: information
keywords: classic
user: desktop-aa7h667\neil
computer: desktop-aa7h667
description:
process c:\windows\system32\runtimebroker.exe (desktop-aa7h667) has initiated power off of computer desktop-aa7h667 on behalf of user desktop-aa7h667\neil following reason: other (unplanned)
reason code: 0x0
shut-down type: power off
comment:
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<system>
<provider name="user32" guid="{b0aa8734-56f7-41cc-b2f4-de228e98b946}" eventsourcename="user32" />
<eventid qualifiers="32768">1074</eventid>
<version>0</version>
<level>4</level>
<task>0</task>
<opcode>0</opcode>
<keywords>0x8080000000000000</keywords>
<timecreated systemtime="2017-10-22t17:05:02.686214400z" />
<eventrecordid>527</eventrecordid>
<correlation />
<execution processid="544" threadid="1284" />
<channel>system</channel>
<computer>desktop-aa7h667</computer>
<security userid="s-1-5-21-3955716769-1155213045-1061727162-1001" />
</system>
<eventdata>
<data name="param1">c:\windows\system32\runtimebroker.exe (desktop-aa7h667)</data>
<data name="param2">desktop-aa7h667</data>
<data name="param3">other (unplanned)</data>
<data name="param4">0x0</data>
<data name="param5">power off</data>
<data name="param6">
</data>
<data name="param7">desktop-aa7h667\neil</data>
</eventdata>
</event>
has else experienced this? microsoft aware of , there fix coming?
i have reported through feedback hub app , feedback in question located here - https://aka.ms/lxg2l7
many in advance,
kind regards,
neil
me if computer shuts down lost power , 30 seconds later reboots it's self realizing still has power. no crash log created result (cause no bsod or came before hand), , event log error reports after computer has booted saying shut down unexpected.
didn't have issue @ before update installed on november 1st updated me 1709 build/version. pretty sure feature update screwed up. did point microsoft phone support person thread try resolve issue. have me scheduled talk tier 2 tech (higher tier them) on monday try resolve things , i'll point them @ thread again microsoft know issue 1 way or if never respond thread.
Windows / Windows 10 / Performance & system failures
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