Windows Shutting Down Unexpectedly Following Upgrade to Fall Creators - Microsoft Community

-

hi,

on friday evening, upgraded windows 10 installation creators update fall creators update using update assistant - went perfectly.  running version 1709 build 16299.19.

this afternoon while using it, around 3 hours of use shutdown unexpectedly.  had chrome open , going through e-mails in outlook 2016.  machine dropped.  powered on , came fine.

the configuration change laptop in last week, upgrade fall creators update , never did under creators update.  issue has occurred following upgrade.

i have looked through event viewer , have found following events logged when happened;

log name:      system
source:        eventlog
date:          22/10/2017 17:51:48
event id:      6008
task category: none
level:         error
keywords:      classic
user:          n/a
computer:      computername
description:
previous system shutdown @ 17:46:47 on ‎22/‎10/‎2017 unexpected.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="eventlog" />
    <eventid qualifiers="32768">6008</eventid>
    <level>2</level>
    <task>0</task>
    <keywords>0x80000000000000</keywords>
    <timecreated systemtime="2017-10-22t16:51:48.088246900z" />
    <eventrecordid>482</eventrecordid>
    <channel>system</channel>
    <computer>desktop-aa7h667</computer>
    <security />
  </system>
  <eventdata>
    <data>17:46:47</data>
    <data>‎22/‎10/‎2017</data>
    <data>
    </data>
    <data>
    </data>
    <data>151835</data>
    <data>
    </data>
    <data>
    </data>
    <binary>e1070a000000160011002e002f00c100e1070a000000160010002e002f00c100dc0500003c00000001000000dc05000001000000580200000100000000000000</binary>
  </eventdata>
</event>

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

log name:      system
source:        microsoft-windows-kernel-power
date:          22/10/2017 17:51:22
event id:      41
task category: (63)
level:         critical
keywords:      (70368744177664),(2)
user:          system
computer:      desktop-aa7h667
description:
system has rebooted without cleanly shutting down first. error caused if system stopped responding, crashed, or lost power unexpectedly.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="microsoft-windows-kernel-power" guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <eventid>41</eventid>
    <version>6</version>
    <level>1</level>
    <task>63</task>
    <opcode>0</opcode>
    <keywords>0x8000400000000002</keywords>
    <timecreated systemtime="2017-10-22t16:51:22.034938900z" />
    <eventrecordid>493</eventrecordid>
    <correlation />
    <execution processid="4" threadid="8" />
    <channel>system</channel>
    <computer>desktop-aa7h667</computer>
    <security userid="s-1-5-18" />
  </system>
  <eventdata>
    <data name="bugcheckcode">0</data>
    <data name="bugcheckparameter1">0x0</data>
    <data name="bugcheckparameter2">0x0</data>
    <data name="bugcheckparameter3">0x0</data>
    <data name="bugcheckparameter4">0x0</data>
    <data name="sleepinprogress">0</data>
    <data name="powerbuttontimestamp">0</data>
    <data name="bootappstatus">0</data>
    <data name="checkpoint">0</data>
    <data name="connectedstandbyinprogress">false</data>
    <data name="systemsleeptransitionstoon">5</data>
    <data name="csentryscenarioinstanceid">0</data>
    <data name="bugcheckinfofromefi">true</data>
    <data name="checkpointstatus">0</data>
  </eventdata>
</event>

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

this event logged when brought laptop on...

log name:      system
source:        user32
date:          22/10/2017 18:05:02
event id:      1074
task category: none
level:         information
keywords:      classic
user:          desktop-aa7h667\neil
computer:      desktop-aa7h667
description:
process c:\windows\system32\runtimebroker.exe (desktop-aa7h667) has initiated power off of computer desktop-aa7h667 on behalf of user desktop-aa7h667\neil following reason: other (unplanned)
 reason code: 0x0
 shut-down type: power off
 comment: 
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="user32" guid="{b0aa8734-56f7-41cc-b2f4-de228e98b946}" eventsourcename="user32" />
    <eventid qualifiers="32768">1074</eventid>
    <version>0</version>
    <level>4</level>
    <task>0</task>
    <opcode>0</opcode>
    <keywords>0x8080000000000000</keywords>
    <timecreated systemtime="2017-10-22t17:05:02.686214400z" />
    <eventrecordid>527</eventrecordid>
    <correlation />
    <execution processid="544" threadid="1284" />
    <channel>system</channel>
    <computer>desktop-aa7h667</computer>
    <security userid="s-1-5-21-3955716769-1155213045-1061727162-1001" />
  </system>
  <eventdata>
    <data name="param1">c:\windows\system32\runtimebroker.exe (desktop-aa7h667)</data>
    <data name="param2">desktop-aa7h667</data>
    <data name="param3">other (unplanned)</data>
    <data name="param4">0x0</data>
    <data name="param5">power off</data>
    <data name="param6">
    </data>
    <data name="param7">desktop-aa7h667\neil</data>
  </eventdata>
</event>


has else experienced this?  microsoft aware of , there fix coming?

i have reported through feedback hub app , feedback in question located here - https://aka.ms/lxg2l7

many in advance,

kind regards,

neil

ran sfc , dism after each crash , said there no issues well. still getting crash though @ random times (happened again hour ago makes 3 times now).

me if computer shuts down lost power , 30 seconds later reboots it's self realizing still has power. no crash log created result (cause no bsod or came before hand), , event log error reports after computer has booted saying shut down unexpected. 

didn't have issue @ before update installed on november 1st updated me 1709 build/version. pretty sure feature update screwed up. did point microsoft phone support person thread try resolve issue. have me scheduled talk tier 2 tech (higher tier them) on monday try resolve things , i'll point them @ thread again microsoft know issue 1 way or if never respond thread. 


Windows / Windows 10 / Performance & system failures



Comments

Post a Comment

Popular posts from this blog

Error 0x80180018 when trying to add a second work account on Windows - Microsoft Community

-
Image
hello, different users have 2 office365 business accounts 2 different tenants , experiencing technical issues when trying add second work account on windows 10. no matters order start adding accounts (tenanta , tenantb, , same applies vice versa), encounter error 0x80180018 when adding second work account. googling found on azure ad documentation following description: 0x80180018 "iderrormdmlicenseerror", // menroll_e_userlicense there error license. can try again or contact system administrator error code {0}. but can't match problem encountered because first work account added on win10. both licenses have business premium license assigned on 2 different office365 tenants. the information provided not clear about. says error has been encountered, try again, no matters how many times try same error no further information. i highly appreciate if can give further details how achieve adding 2 work ...
Read more

How to sync (or sign-in) to Windows 10 properly? - Microsoft Community

-
hello, so bought new laptop came windows 10 pre-installed. when unpacking, store clerk created dummy local account used when starting first time - make process faster syncing microsoft account, can sync later - said. anyway, done , welcomed desktop. synced microsoft account , went in. synced right away - down wallpapers , themes - save 1 thing; the account name. it still using dummy local account name, despite picture has changed account picture. clicked 'sign in microsoft account instead', , process failed in end. said "[my e-mail account] here already. user in device uses microsoft account, can't add here" i tried removing e-mail & app account under 'e-mail & app account' tab , when tried again, still didn't work. please, want name here. oh, , don't know topic should fall - there's no 'sync' specifically, pick 1 think closest. sorry in advance. ...
Read more

Cannot connect to RDS 2012R2 session through RDWeb Gateway using - Microsoft Community

-
obvious: when connecting 2012r2 rds session collection through rdweb gateway using windows 10 generic connection error thrown. steps reproduce windows 10: connect rdweb public gateway address on https outside of network internet explorer (also tried edge, chrome, firefox) authenticate domain\credential , password successfully select session collection connect to observe generic connection error caveats: external connections through rdweb gateway windows 7x , 8x microsoft rd client on android successful. internal connections through rdweb gateway windows 10 successful. specific events client "microsoft-windows-terminalservices-clientactivexcore" event logs: (identifying information changed) component name:caaclientadapter, :: 'm_sphelper->readcreds failed' in caaclientadapter::createtunnel @ 380 err=[0xffffffff], error code:0xffffffff component name:caahttpclienttunnel, :: 'workspace id obtained, not smell guid (br...
Read more