numerous crashes in past week (windows 10) - Microsoft Community

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i have dell studio xps windows 10 (installed past august). in last 10 days, have had series of sudden shutdowns , screen freezes. not sure if connected. of these instances, had 1 webpage open , nothing else going on. not doing noticed screen had frozen. of drivers seem up-to-date.

sun 11/5: stop code: "driver irql not less or equal" (manual shutdown/restart)

mon 11/6: stop code: "system service exception" (manual shutdown/restart)

tue 11/7: screen froze; static-looking screen
tue 11/7: computer shut down , restarted automatically
tue 11/7: screen froze on webpage

thu 11/9: stop code: "memory management" (had manually restart twice)

sat 11/11: static screen second, computer shut down , restarted

mon 11/13: sudden shutdown , restart
mon 11/13: screen froze (manual shutdown/restart); froze during restart (manual shutdown/restart)
mon 11/13: static-looking screen (manual shutdown/restart) on restart: "advanced repair options" on blue screen
mon 11/13: screen froze noise (other shutdowns may have had noise; not have sound on); had restart manually twice
received message: "the operating system not loaded because system registry file missing or contains errors" (0xc0000225); windows\system32\config\system
hit enter: then received this: windows\system32\ntoskrnl.exe (0xc0000221)
then: "operating system not loaded because digital signature of file not verified" (ntoskrnl.exe (0xc0000428))
manual shut down/restart; nothing on screen "no signal" on black monitor screen; tried restarting 4-5 times, nothing happened, windows loaded , went welcome page

tue 11/14: while copying files hard drive, computer shut down , froze on start-up

"scanning , repairing drive c:" - got 60%, shut down , restarted
blue screen "diagnosis pc" - chose "automatic repair" - message: "windows not load correctly" - clicked "restore" - message: "attempting repairs" - 10 minutes later: "automatic repair not repair pc" (e:\windows\system32\logfiles\srt\srttrail.txt)
i selected "advanced options" - starting repair" - again, message: "automatic repair not repair pc" (e:\windows\system32\logfiles\srt\srttrail.txt)
i tried again manually restart, went desktop.

thanks help.

hi aj,

in order concern numerous crashes you've experienced windows 10 computer, kindly answer following questions:

  • have made changes on windows 10 computer prior getting issue?
  • have visited support link already?
  • what current build , version of computer? please refer these steps exact information:
  1. press windows key on keyboard.
  2. type settings and click it.
  3. click system.
  4. click about.
  5. look version and os build.

we forward response.

regards.



Windows / Windows 10 / Performance & system failures



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