DVD/CD Optical Drive Not Working - Microsoft Community

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unable listen new cds optical drive in hp envy phoenix desktop 860-014, first place went hp see if find updated or non-corupt driver. following part of response hp forum infomation device manager on pc. there microsoft has fix problem?

either or both of lowerfilters entries issue try removing both entries.

to remove entries:

double-click lowerfilters and, under value data, remove asapiw2k , pxhipa64 > ok

create system restore point beforehand , restart computer afterwards.

the asapiw2k refers asapiw2k.sys which may component of pinnacle software if have pinnacle software installed may have obtain updated version known compatible windows 10.

the pxhlpa64 refers pxhlpa64.sys is usually related to roxio/sonic software so if such software installed the software should known compatible windows 10.



Windows / Windows 10 / Devices & drivers / PC



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