Sub ports disabled - Microsoft Community

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hi

a recent update seems have disabled usb ports.  when windows starts have no keyboard or mouse i'm unable anything. have gone advanced recovery options on reboot, both reset , restore restore point have both failed. can please suggest option.

thanks.

***post moved moderator appropriate forum category.***

hi,

this issue may have occurred due driver conflict. correct issue, we'd know more. kindly answer following questions:

  • what current build , version of windows 10? 1703 or 1607?
  • have tried update usb port drivers?
  • whenever try perform system restore, error message getting?
  • are able access safe mode?

we'll waiting response.



Windows / Windows 10 / Devices & drivers / PC



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