Glyph external hard drive not recognized in Windows 10 - Microsoft Community

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i have glyph studioraid tb2 external hard drive , asus laptop running windows 10. had installed , formatted drive, , working beautifully several weeks. using thunderbolt connection.

one day worked fine, , next day computer no longer recognizes drive. doesn't show in file explorer, or in disk management. if connect drive different computer (windows 7, usb connection) shows fine, , folders , files there, seems have disappeared on windows 10 computer need use on.

i able find 2 instances of drive in device manager if go view menu , select show hidden devices. named differently ("glyph studioraid tb2-0" , "glyph studioraid tb2 scsi disk device"). based on other advice in microsoft community, tried delete these devices, not delete.

so question is, do able use drive on computer?

hi james,

if asus laptop not detecting external hard drive, can due variety of issues involving connectivity. assist concern, recommend unplug external device , perform system restore. this option takes pc earlier point in time, called system restore point. restoring won’t affect personal files, remove apps, drivers, , updates installed after restore point made. this, follow steps below:

  1. right-click on the start menu , select control panel.
  2. on upper-right window, under view by, click category , select large icons.
  3. search control panel for recovery.
  4. select recovery > open system restore > next.
  5. choose restore point related problematic app, driver, or update, , select next > finish.

once you’re done, may connect external device , check if issue persists.

let know if solution above works you.



Windows / Windows 10 / Devices & drivers / PC



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