System randomly shutting down. Frequency increasing. Kernel-Power, - Microsoft Community

hi there, 

i've come forum in hopes of finding help. have desktop built summer has been shutting down randomly while in use. @ first, happen maybe 1 or 2 times week. of late, however, system has begun shut down multiple times day. typically, system has been on @ least 15-30 minutes when audio skips resulting in static noise through speakers, screen freezes goes black. it's worth noting majority of time happens fans , internal lights in desktop remain functional. maybe, 1/4 of time resets , continues start-up, rest of time have cycle computer through use of reset button. i've done initial trouble shooting: uninstalling & reinstalling gpu drivers (galax 1080 hof), verifying power connectors firmly connected. cpu not overclocked , cooled all-in-one water cooling system deepcool , temperatures idle around 30-40 degrees celsius. desktop has 7 fans (4 intake, 3 exhaust) , runs cool. drives, using intel 730 ssd for boots (c/) , seagate barracuda storage (d/). motherboard msi x370 titanium bios 6/22/17.

system info: https://1drv.ms/t/s!aomdlefc6gntixbnqx3jgl5-dffv

dmp files: https://1drv.ms/u/s!aomdlefc6gntixutztyo3ma_kssa

i've read several other similar issues on forum i'll try provide similar information requested of users. 

within reliability history, recent details of event:

source
windows

summary
shut down unexpectedly

date
‎9/‎20/‎2017 8:09 pm

status
not reported

problem signature
problem event name: bluescreen
code: 124
parameter 1: 0
parameter 2: ffff978e4ef875a8
parameter 3: 0
parameter 4: 0
os version: 10_0_15063
service pack: 0_0
product: 256_1
os version: 10.0.15063.2.0.0.256.48
locale id: 1033

within event log these details of recent shutdown

log name:      system
source:        microsoft-windows-kernel-power
date:          9/20/2017 8:09:48 pm
event id:      41
task category: (63)
level:         critical
keywords:      (70368744177664),(2)
user:          system
computer:      desktop-3445cmn
description:
system has rebooted without cleanly shutting down first. error caused if system stopped responding, crashed, or lost power unexpectedly.
event xml:
<event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <system>
    <provider name="microsoft-windows-kernel-power" guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <eventid>41</eventid>
    <version>5</version>
    <level>1</level>
    <task>63</task>
    <opcode>0</opcode>
    <keywords>0x8000400000000002</keywords>
    <timecreated systemtime="2017-09-21t00:09:48.331659200z" />
    <eventrecordid>6333</eventrecordid>
    <correlation />
    <execution processid="4" threadid="8" />
    <channel>system</channel>
    <computer>desktop-3445cmn</computer>
    <security userid="s-1-5-18" />
  </system>
  <eventdata>
    <data name="bugcheckcode">0</data>
    <data name="bugcheckparameter1">0x0</data>
    <data name="bugcheckparameter2">0x0</data>
    <data name="bugcheckparameter3">0x0</data>
    <data name="bugcheckparameter4">0x0</data>
    <data name="sleepinprogress">0</data>
    <data name="powerbuttontimestamp">0</data>
    <data name="bootappstatus">0</data>
    <data name="checkpoint">0</data>
    <data name="connectedstandbyinprogress">false</data>
    <data name="systemsleeptransitionstoon">0</data>
    <data name="csentryscenarioinstanceid">0</data>
    <data name="bugcheckinfofromefi">true</data>
  </eventdata>
</event>

any appreciated , can gladly provide more information if needed!

thank in advance!

-josh

hello josh,

an outdated driver 1 of possible causes of shutting down issue you're experiencing on windows 10. want clarify, have tried uninstalling graphics driver in safe mode? if still haven't, may give try. after doing that, boot normal mode , download /update drivers via manufacturer's website.

let know if worked out you.

Windows / Windows 10 / Performance & system failures